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iOS/iPadOS 17 Frequently Asked Questions FAQ

Article ID = 299
Article Title = iOS/iPadOS 17 Frequently Asked Questions FAQ
Article Author(s) = Graham Needham (BH)
Article Created On = 5th June 2023
Article Last Updated = 18th September 2023
Article URL = https://www.macstrategy.com/article.php?299

Article Brief Description:
Frequently Asked Questions about Apple's iOS/iPadOS 17

WARNINGS!

  • Once you have installed/upgraded to iOS/iPadOS 17 you cannot go back. You cannot downgrade to iOS 16. Be sure to read our FAQ and check compatibility of important software apps/hardware accessories before upgrading!
  • If your iPhone/iPad is critical to your life in some way, e.g. for work, it's probably best to check that the apps that are critical to you have been updated/are compatible with iOS/iPadOS 17 before you upgrade
  • iOS/iPadOS 17 fixes a lot of security issues. Most or all of these fixes will not come to iOS 16. If you do not upgrade or cannot upgrade you will not be properly secure especially using the internet. If security is a concern to you, unfortunately, your only option is to upgrade your hardware and run iOS/iPadOS 17!
  • iOS/iPadOS 17 no longer trusts TLS certificates signed with the SHA-1 hash algorithm
  • iOS/iPadOS 17 authenticates USB cables so if you are using a non-Apple cable it's best to use the original Apple cable for upgrading and syncing and don't have a third-party USB hub in-between your iOS/iPadOS device and the computer!
  • iOS/iPadOS 17 and later Notes have the option of tagging and mentions - if you use either of these new features, Notes including them will be hidden on devices not running iOS 14.5 or later | macOS 11.3 or later
  • iOS/iPadOS 13 and later has an upgraded version of the Reminders app - when using Reminders - if you choose to upgrade to the new format, Reminders will only synchronise with iOS 13 or later | macOS 10.15 or later
  • iOS 10 and later has a newer Notes format - if you choose to upgrade to the new format, Notes will only synchronise with iOS 9 or later | OS X 10.10.5 or later
  • To sync to a Mac computer or upgrade via a USB connection, iOS/iPadOS 17 requires one of the following:

Quick Links

Frequently Asked Questions

Q. When will iOS/iPadOS 17 be released?
A. iOS/iPadOS 17 is now available to download and install (as of 18th September 2023).
Q. How much does iOS/iPadOS 17 cost?
A. It is free, as in, a free download via the internet - the size of the download is dependent on your model of iPhone/iPad and whether you upgrade via iTunes or over-the-air (OTA).
Q. What do I need to run/upgrade to iOS 17?
A. The following iOS devices are compatible with iOS 17 but all of them may not support all special features: All other iPhones and iPod touches including the iPhone SE 1st generation, iPhone 8/8+, iPhone X, and all iPod touches are not supported.
The following iOS devices originally came supplied with iOS 17.x:
  • iPhone 15 Pro/15 Pro Max
  • iPhone 15/15+
Q. What new features does iOS 17 have?
A. See Apple's official iOS 17 web page. MacStrategy's recommended features to note are:
  • Check In - let your friend know when you arrive safely with an automatic notification to your friend or family member when you arrive at your destination, such as your home or Check In for a time duration, for example if you will be home alone when someone new stops by to fix a household appliance. When the time is up, simply tap on the Check In Live Activity on your Lock Screen to confirm you are all right.
  • FaceTime on Apple TV - use your iPhone as a camera and start a call directly from the FaceTime app on Apple TV, or hand off the call from your iPhone to your TV (requires Apple TV 4K 2nd generation or later)
  • StandBy mode (requires the iPhone to be in landscape mode and charging) – includes options for Clocks, Photos, Widgets, Personalisation, Live Activities, Now Playing, Siri, Notifications, incoming Phone and FaceTime calls, nudge to wake, always-on, Night Mode, motion to wake, preferred view per MagSafe charger
  • Interactive Widgets
  • Swap numbers with NameDrop
  • New Journal app - coming later in a free update to iOS 17
  • Easily share your location in Messages
  • Inline predictions as you type - English only
  • Safari profiles
  • Download maps to use offline
  • Ability to invoke Siri by saying just "Siri" instead of "Hey Siri"
  • Back-to-back Siri requests - English only
  • Link related Notes
  • AutoFill PDFs and forms - coming later in a free update to iOS 17
  • Share AirTag or Find My network accessories with up to five other people
  • Clock App:
    • multiple timers
    • labelled timers
    • timer presets
    • recent timers
    • supports Live Activities
  • Dual SIM Improvements - if you use dual SIM, you can:
    • set different ringtones per SIM
    • choose either SIM card to return a phone call from an unknown caller
    • sort messages by SIM
  • Contact Posters - personalise calls with a customisable calling card
  • Live voicemail - send a call to voicemail and see a live transcript of the message
  • FaceTime leave a message - record a video or audio message when someone misses your FaceTime call
  • Apple ID Proximity sign-in - sign in using a nearby device - coming later in a free update to iOS 17
  • Apple ID - sign in with any email address or phone number listed in your account
  • Lockdown Mode
Q. What special new features are supported by which iPhone model?
A. See the table below:
Table 1: MacStrategy.com's iOS 17 new feature hardware compatibility chart
Feature iPhone Xʀ iPhone Xs (Max) iPhone 11 iPhone 11 Pro (Max) iPhone SE 2nd Gen iPhone 12 (mini) iPhone 12 Pro (Max) iPhone 13 (mini) iPhone 13 Pro (Max) iPhone SE 3rd Gen iPhone 14/14+ iPhone 14 Pro (Max) iPhone 15/15+ iPhone 15 Pro (Max)
Live Voicemail ✖︎︎︎✔︎✔︎✔︎✔︎✔︎✔︎
StandBy Always-On ✖︎︎︎✖︎✖︎✔︎✔︎✔︎✔︎
Inline predictions as you type ✖︎︎︎✔︎✔︎✔︎✔︎✔︎✔︎
Back-to-back Siri requests ✖︎︎︎✔︎✔︎✔︎✔︎✔︎✔︎
Q. What do I need to run/upgrade to iPadOS 17?
A. The following iPads are compatible with iPadOS 17 but all of them may not support all special features: All other iPads including the iPad Pro 1st generation and iPad 5th generation are not supported.
Q. What new additional features does iPadOS 17 have?
A. See Apple's official iPadOS 17 web page. Here is MacStrategy's recommended iPadOS unique features to note:
  • FaceTime on Apple TV - use your iPad as a camera and start a call directly from the FaceTime app on Apple TV, or hand off the call from your iPad to your TV (requires Apple TV 4K 2nd generation or later)
  • Health app on iPad with a design optimised for the larger display
  • New Journal app - coming later in a free update to iPadOS 17
  • AutoFill PDFs and forms - coming later in a free update to iPadOS 17
  • New Lock Screen:
    • Personalise your Lock Screen
    • Live Activities on the Lock Screen
    • Widgets on the Lock Screen
    • Rotation support
    • Enhanced Now Playing with support for full-screen album art
    • New Notifications design
  • Stage manager enhancements
  • Apple ID Proximity sign-in - sign in using a nearby device - coming later in a free update to iPadOS 17
NOTE: iPadOS 17 does not include the following new iOS 17 features:
  • As there are no Calculator, Compass, Phone or Watch apps on the iPad, any new features in these apps on iOS 17 will obviously not be available on an iPad
Q. What special new features are supported by which iPad model?
A. See the table below:
Table 2: MacStrategy.com's iPadOS 17 new feature hardware compatibility chart
Feature iPad 6th Gen iPad 7th Gen iPad 8th Gen iPad 9th Gen iPad 10th Gen iPad Air 3 iPad Air 4 iPad Air 5 iPad mini 5 iPad mini 6 iPad Pro 11" 1st Gen iPad Pro 11" 2nd Gen iPad Pro 11" 3rd Gen iPad Pro 11" 4th Gen iPad Pro 10.5" iPad Pro 12.9" 2nd Gen iPad Pro 12.9" 3rd Gen iPad Pro 12.9" 4th Gen iPad Pro 12.9" 5th Gen iPad Pro 12.9" 6th Gen
FaceTime on Apple TV ✖︎︎✖︎︎✔︎︎✔︎︎︎︎✔︎︎︎︎✔︎︎︎︎✔︎︎︎︎✔︎︎︎︎︎︎︎✔︎︎︎︎✔︎︎︎︎︎✔︎︎︎︎︎︎︎✔︎︎✔︎︎︎︎✔︎︎✖︎︎✖︎︎✔︎︎︎︎✔︎︎︎︎✔︎︎︎︎︎︎✔︎︎
Autofill PDFs ✖︎︎✖︎︎✔︎︎✔︎︎︎︎✔︎︎︎︎✔︎︎︎︎✔︎︎︎︎✔︎︎︎︎︎︎︎✔︎︎︎︎✔︎︎︎︎︎✔︎︎︎︎︎︎︎✔︎︎✔︎︎︎︎✔︎︎✖︎︎✖︎︎✔︎︎︎︎✔︎︎︎︎✔︎︎︎︎︎︎✔︎︎
Inline predictions as you type ✖︎︎✖︎︎✖︎︎︎︎✖︎︎︎︎︎︎✔︎︎︎︎✖︎︎︎︎︎︎✔︎︎︎︎✔︎︎︎︎︎︎︎✖︎︎︎︎︎︎✔︎︎︎︎︎✖︎︎︎︎︎︎︎︎︎✖︎︎︎︎✔︎︎︎︎✔︎︎✖︎︎✖︎︎✖︎︎︎︎︎︎✖︎︎︎︎︎︎✔︎︎︎︎︎︎✔︎︎
Back-to-back Siri requests ✖︎︎✖︎︎✔︎︎✔︎︎︎︎✔︎︎︎︎✔︎︎︎︎✔︎︎︎︎✔︎︎︎︎︎︎︎✔︎︎︎︎✔︎︎︎︎︎✔︎︎︎︎︎︎︎✔︎︎✔︎︎︎︎✔︎︎✖︎︎✖︎︎✔︎︎︎︎✔︎︎︎︎✔︎︎︎︎︎︎✔︎︎
Q. I've setup a Contact Poster but it doesn't appear when I call other people?
A. Go to Settings app > Messages > and make sure "Name & Photo Sharing for Contacts" is turned on – Contact Posters will then be shared automatically with your contacts.
Q. How do I connect a wireless game controller?
A. Apple has official instructions online.
Q. I have a compatible device so how do I get iOS/iPadOS 17? What do I need to download & install iOS/iPadOS 17?
A. You can download and upgrade to iOS/iPadOS 17 "over-the-air" directly on your device - follow our recommended instructions below.
A. Or you can download iOS/iPadOS on your computer. Minimum system requirements are: If you have the minimum system requirements follow our recommended instructions:
Q. What are the standard Apple iOS/iPadOS apps?
A. Below is a list of standard Apple provided apps included with iOS/iPadOS 17 that can now be removed hidden (not all apps are installed on older devices):
  • App Store
  • Books
  • Calculator (not included with iPadOS)
  • Calendar
  • Camera
  • Clock
  • Compass (not included with iPadOS)
  • Contacts†
  • FaceTime
  • Files
  • Find My (iPhone/iPad/iPod/Mac/Friends/AirTags)
  • Freeform
  • Health
  • Home
  • iTunes Store
  • Mail
  • Maps
  • Measure
  • Messages
  • Music††
  • News
  • Notes
  • Phone (not included with iPadOS)
  • Photo Booth
  • Photos
  • Podcasts
  • Reminders
  • Safari
  • Settings
  • Shortcuts
  • Siri
  • Stocks
  • Tips
  • Translate
  • TV
  • Voice Memos
  • Wallet
  • Watch††† (not included with iPadOS)
  • Weather
NOTE: Apps can only be re-downloaded unhidden or "updated" via your iOS device - you cannot use iTunes. This is because apps are not actually deleted from your device (only user data and necessary hooks are removed). The signed, secure version of the app remains on your device, just hidden. "Re-downloading" an app doesn't actually involve a download and instead simply "unhides" the app on your device.
† - You can remove hide the Contacts app from an iPhone only. If you remove hide Contacts, you won't lose your contact information. You can still find all of that information in the Phone app.
†† - If you remove hide the Music app, it won’t be available to use with CarPlay.
††† - If you try to remove hide the Watch app from an iPhone that's paired with an Apple Watch, an alert asks you to unpair your Apple Watch before you can remove the app.
Q. How do I remove hide the standard Apple iOS/iPadOS apps?
A. Locate the icon for the app you want to remove. Tap and hold until it jiggles and an x appears in the top left. Tap the x. Confirm you want to remove the app.
Q. How do I get a standard Apple iOS/iPadOS app back that I have removed hidden?
A. Go to the App Store on the device where it has been removed hidden. Search for the app you want in the App Store. Locate it and tap the cloud icon to reinstall/unhide it (it is not actually downloaded, it is simply unhidden).
Q. What features are available in my country?
A. See Apple's feature vs country availability list:
Q. I don't like iOS/iPadOS 17. Can I go back/downgrade?
A. Sorry, no you can't.

Recommended Instructions For Upgrading To iOS/iPadOS 17 Using The Finder With macOS 10.15 Or Later

NOTE: Upgrading to iOS/iPadOS 17 can take many hours (1-6 hours is common). Make sure you have a permanent connection to the internet and have the time to install the upgrade!
  1. Update your macOS to the latest version:
  2. Shutdown your computer and disconnect all external devices except your mouse, keyboard and monitor
  3. Startup your computer
  4. Shutdown your iPhone/iPad (hold the sleep/on/off button on the top until you get the "slide to power off" option and slide it to power your device off)
  5. Startup your iPhone/iPad (hold the sleep/on/off button on the top until the Apple logo appears)
  6. Attach your iPhone/iPad directly to your computer using an Apple USB cable (don't use any hubs or connect it to a monitor or keyboard)
  7. Backup your iPhone/iPad:
    • If you use iCloud for backups, on the device go to Settings > (your account) > iCloud > iCloud Backup > tap "Back Up Now"
    • If you use macOS 10.15 or later go to the Finder > select your iPod/iPhone/iPad (click on it's icon in the sidebar, under Locations, of any open Finder window) > click "Summary" at the top and then click the "Back Up Now" button
  8. Go to the Finder and open a window, then select your iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list) and then click "Check for update" on the right
  9. NOTE: Attaching an iPhone/iPad to your computer, macOS may request that it needs to install required software (a USB driver for your device) - if it asks to do this, let it install and wait for it to install before proceeding!
  10. Follow the on screen instructions
  11. NOTE: You may need to let macOS install a small software update before you can begin the iOS/iPadOS upgrade process. Once macOS has installed the update, go back two steps to continue with the iOS/iPadOS upgrade.
  12. It is best that you do not use your computer while the upgrade is happening. Do not be tempted to browse the web, check email, play music or use your iPhone/iPad.
  13. NOTE: You need patience at this point as it can take a long time to upgrade (1-6 hours is common)!
  14. If you encounter problems check our troubleshooting list
  15. Once the upgrade has completed go through any "setup" screens by following the on screen instructions
  16. Once the upgrade has completed you will get any new "setup" screens:
    • Follow the on-screen instructions
  17. Once you have completed the upgrade "setup", check for updated apps by going to App Store app > tap your user icon in the top right > scroll down for 'AVAILABLE UPDATES" > tap "Update All"
  18. Sync your device (to create a new and latest backup and also to sync your updated/new apps)
  19. The upgrade is complete
  20. Check the following:
    • Bluetooth will be turned on again - if you want to turn it off go to Settings > Bluetooth
    • If you have an iTunes Match account it will probably be turned on by default - if you want to change that go to Settings > iTunes & App Store
    • If you used Photo Stream in iCloud you may need to resynchronise it - go to Settings > Photos & Camera and turn "My Photo Stream" OFF and then back ON again
    • Notification preferences for some apps may have changed/been updated - check apps listed under the Settings app > Notifications
    • iCloud synchronisation settings may have changed/been updated - check settings under the Settings app > scroll to the top and tap on your user ID > tap iCloud > check synchronisation settings
  21. Now, if you haven't already, why not check out our FAQ

Troubleshooting Problems When Upgrading To iOS/iPadOS 17 Using The Finder With macOS 10.15 Or Later

Most errors are due to the fact that upon the release of iOS/iPadOS 17 everyone in the world is trying to upgrade at the same time. The best thing to do in this scenario is have patience and keep trying or simply wait for a day or two to let things settle down (do you really need to have iOS/iPadOS 17 right now?).
If you are having problems before or during the upgrade has completed try our troubleshooting steps.
If you are having problems after the upgrade has completed try Restoring Your iPhone/iPad.
Troubleshooting Problems Before Or During Upgrading To iOS/iPadOS 17
  1. Shutdown your computer and disconnect all external devices except your mouse, keyboard and monitor
  2. If you have not already done so, update macOS to the latest version:
  3. Install all the latest updates for your operating system - go to the Apple menu > System Preferences > Software Updates > install all listed updates. Repeat this step until there are no more updates to install.
  4. Restart your computer
  5. Run standard maintenance routines on your computer:
  6. Restart your computer
  7. Shutdown your iPhone/iPad (hold the sleep/on/off button on the top until you get the "slide to power off" option and slide it to power your device off)
  8. Startup your iPhone/iPad (hold the sleep/on/off button on the top until the Apple logo appears)
  9. Attach your iPhone/iPad directly to your computer using an Apple USB cable (don't use any hubs or connect it to a monitor or keyboard)
  10. Make a manual backup of the old backups for your iPhone/iPad - make a copy of/backup the Macintosh HD > Users > your home directory > Library > Application Support > MobileSync > Backup folder
  11. Delete all old backups - go to the Finder > open a window > select your iPhone/iPad in the list on the left > click General tab > Manage Backups > and delete all backups for the device you are trying to upgrade
  12. Create a fresh, new backup:
    • If you use iCloud for backups, on the device go to Settings > (your account) > iCloud > iCloud Backup > tap "Back Up Now"
    • If you use macOS 10.15 or later go to the Finder > select your iPod/iPhone/iPad (click on it's icon in the sidebar, under Locations, of any open Finder window) > click "Summary" at the top and then click the "Back Up Now" button
  13. Try upgrading again - go to the Finder > open a window > select your iPhone/iPad in the list on the left > click "Check for update" on the right
  14. Follow the on screen instructions
  15. It is best that you do not use your computer while the upgrade is happening. Do not be tempted to browse the web, check email, play music or use your iPhone/iPad.
  16. NOTE: You need patience at this point as it can take a long time to upgrade (1-6 hours is common)!
  17. If you still encounter problems you will need to Restore your iPhone/iPad
  18. Once you have completed the upgrade "setup", check for updated apps by going to App Store app > tap your user icon in the top right > scroll down for 'AVAILABLE UPDATES" > tap "Update All"
  19. Backup your iPhone/iPad:
    • If you use iCloud for backups, on the device go to Settings > (your account) > iCloud > iCloud Backup > tap "Back Up Now"
    • If you use macOS 10.15 or later go to the Finder > select your iPod/iPhone/iPad (click on it's icon in the sidebar, under Locations, of any open Finder window) > click "Summary" at the top and then click the "Back Up Now" button
  20. The upgrade is complete
  21. Check the following:
    • Bluetooth will be turned on again - if you want to turn it off go to Settings > Bluetooth
    • If you have an iTunes Match account it will probably be turned on by default - if you want to change that go to Settings > iTunes & App Store
    • If you used Photo Stream in iCloud you may need to resynchronise it - go to Settings > Photos & Camera and turn "My Photo Stream" OFF and then back ON again
    • Notification preferences for some apps may have changed/been updated - check apps listed under the Settings app > Notifications
    • iCloud synchronisation settings may have changed/been updated - check settings under the Settings app > scroll to the top and tap on your user ID > tap iCloud > check synchronisation settings
  22. Now, if you haven't already, why not check out our FAQ
NOTE: Apple has some notes on resolving iOS/iPadOS update and restore errors in iTunes and information on specific iOS/iPadOS update and restore error numbers.

Recommended Instructions For Upgrading To iOS/iPadOS 17 Using iTunes With macOS 10.14 Or Earlier/Windows

NOTE: Upgrading to iOS/iPadOS 17 can take many hours (1-6 hours is common). Make sure you have a permanent connection to the internet and have the time to install the upgrade!
  1. Update your operating system to the latest version:
  2. Download the latest iTunes full installer (iTunes 12.9 or later required)
  3. Install iTunes manually
  4. Shutdown your computer and disconnect all external devices except your mouse, keyboard and monitor
  5. Startup your computer
  6. Shutdown your iPhone/iPad (hold the sleep/on/off button on the top until you get the "slide to power off" option and slide it to power your device off)
  7. Startup your iPhone/iPad (hold the sleep/on/off button on the top until the Apple logo appears)
  8. Attach your iPhone/iPad directly to your computer using an Apple USB cable (don't use any hubs or connect it to a monitor or keyboard)
  9. Backup your iPhone/iPad:
    • If you use iCloud for backups, on the device go to Settings > (your account) > iCloud > iCloud Backup > tap "Back Up Now"
    • If you use iTunes 12 or later open the iTunes application > select your iPod/iPhone/iPad (click on it's icon in the top left of the iTunes window) > click "Summary" at the top of the list on the left (go to View menu > Show Sidebar to see this list) > click the "Back Up Now" button on the right
    • If you use iTunes 11 open the iTunes application > select your iPod/iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list) > click your device's button in the top right of the iTunes window, then click "Summary" along the top > click the "Back Up Now" button
    • If you use iTunes 10.7 or earlier open the iTunes application > select your iPod/iPhone/iPad in the list on the left > click the "Sync" button in the bottom right
  10. (Open iTunes and) select your iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list or click your device's button in the top right of the iTunes window) and then click "Check for update" on the right
  11. NOTE: Attaching an iPhone/iPad to your computer, iTunes may request that it needs to install required software (a USB driver for your device) - if it asks to do this, let it install and wait for it to install before proceeding!
  12. Follow the on screen instructions
  13. NOTE: You may need to let iTunes/macOS install a small software update before you can begin the iOS/iPadOS upgrade process. Once iTunes has quit and installed the update, go back two steps to continue with the iOS/iPadOS upgrade.
  14. It is best that you do not use your computer while the upgrade is happening. Do not be tempted to browse the web, check email, play music or use your iPhone/iPad.
  15. NOTE: You need patience at this point as it can take a long time to upgrade (1-6 hours is common)!
  16. If you encounter problems check our troubleshooting list
  17. Once the upgrade has completed go through any "setup" screens by following the on screen instructions
  18. Once the upgrade has completed you will get any new "setup" screens:
    • Follow the on-screen instructions
  19. Once you have completed the upgrade "setup", check for updated apps by going to App Store app > tap your user icon in the top right > scroll down for 'AVAILABLE UPDATES" > tap "Update All"
  20. Sync your device (to create a new and latest backup and also to sync your updated/new apps)
  21. The upgrade is complete
  22. Check the following:
    • Bluetooth will be turned on again - if you want to turn it off go to Settings > Bluetooth
    • If you have an iTunes Match account it will probably be turned on by default - if you want to change that go to Settings > iTunes & App Store
    • If you used Photo Stream in iCloud you may need to resynchronise it - go to Settings > Photos & Camera and turn "My Photo Stream" OFF and then back ON again
    • Notification preferences for some apps may have changed/been updated - check apps listed under the Settings app > Notifications
    • iCloud synchronisation settings may have changed/been updated - check settings under the Settings app > scroll to the top and tap on your user ID > tap iCloud > check synchronisation settings
  23. Now, if you haven't already, why not check out our FAQ

Troubleshooting Problems When Upgrading To iOS/iPadOS 17 Using iTunes With macOS 10.14 Or Earlier/Windows

Most errors are due to the fact that upon the release of iOS/iPadOS 17 everyone in the world is trying to upgrade at the same time. The best thing to do in this scenario is have patience and keep trying or simply wait for a day or two to let things settle down (do you really need to have iOS/iPadOS 17 right now?).
If you are having problems before or during the upgrade has completed try our troubleshooting steps.
If you are having problems after the upgrade has completed try Restoring Your iPhone/iPad.
Troubleshooting Problems Before Or During Upgrading To iOS/iPadOS 17
  1. Shutdown your computer and disconnect all external devices except your mouse, keyboard and monitor
  2. If you have not already done so, update your operating system to the latest version:
  3. Install all the latest updates for your operating system:
    • Macintosh (macOS 10.14 or later) > go to the Apple menu > System Preferences > Software Updates > install all listed updates. Repeat this step until there are no more updates to install.
    • Macintosh (up to macOS 10.13) > go to the Apple menu > App Store… > Updates > install all listed updates. Repeat this step until there are no more updates to install.
    • Windows > install all high priority updates. Repeat until there are no more updates to install.
  4. Remove iTunes from your computer:
  5. Restart your computer
  6. Run standard maintenance routines on your computer:
  7. Download the latest iTunes full installer (iTunes 12.9 or later required)
  8. Install iTunes manually
  9. Restart your computer
  10. Shutdown your iPhone/iPad (hold the sleep/on/off button on the top until you get the "slide to power off" option and slide it to power your device off)
  11. Startup your iPhone/iPad (hold the sleep/on/off button on the top until the Apple logo appears)
  12. Attach your iPhone/iPad directly to your computer using an Apple USB cable (don't use any hubs or connect it to a monitor or keyboard)
  13. Make a manual backup of the old backups for your iPhone/iPad:
    • Macintosh > make a copy of/backup the Macintosh HD > Users > your home directory > Library > Application Support > MobileSync > Backup folder
    • Windows > make a copy of/backup the C:\Documents and Settings\Users\YOUR_USER_NAME\AppData\Raoming\Apple Computer\MobileSync\Backup
  14. Delete all old backups - Open iTunes and go to iTunes Preferences > Devices tab and delete all backups for the device you are trying to upgrade
  15. Create a fresh, new backup:
    • If you use iCloud for backups, on the device go to Settings > (your account) > iCloud > iCloud Backup > tap "Back Up Now"
    • If you use iTunes 12 or later open the iTunes application > select your iPod/iPhone/iPad (click on it's icon in the top left of the iTunes window) > click "Summary" at the top of the list on the left (go to View menu > Show Sidebar to see this list) > click the "Back Up Now" button on the right
    • If you use iTunes 11 open the iTunes application > select your iPod/iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list) > click your device's button in the top right of the iTunes window, then click "Summary" along the top > click the "Back Up Now" button
    • If you use iTunes 10.7 or earlier open the iTunes application > select your iPod/iPhone/iPad in the list on the left > click the "Sync" button in the bottom right
  16. Try upgrading again - (open iTunes and) select your iPhone/iPad in the list on the left (or click your device's button in the top right of the iTunes window) and then click "Check for update" on the right
  17. Follow the on screen instructions
  18. It is best that you do not use your computer while the upgrade is happening. Do not be tempted to browse the web, check email, play music or use your iPhone/iPad.
  19. NOTE: You need patience at this point as it can take a long time to upgrade (1-6 hours is common)!
  20. If you still encounter problems you will need to Restore your iPhone/iPad
  21. Once you have completed the upgrade "setup", check for updated apps by going to App Store app > tap your user icon in the top right > scroll down for 'AVAILABLE UPDATES" > tap "Update All"
  22. Backup your iPhone/iPad:
    • If you use iCloud for backups, on the device go to Settings > (your account) > iCloud > iCloud Backup > tap "Back Up Now"
    • If you use iTunes 12 or later open the iTunes application > select your iPod/iPhone/iPad (click on it's icon in the top left of the iTunes window) > click "Summary" at the top of the list on the left (go to View menu > Show Sidebar to see this list) > click the "Back Up Now" button on the right
    • If you use iTunes 11 open the iTunes application > select your iPod/iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list) > click your device's button in the top right of the iTunes window, then click "Summary" along the top > click the "Back Up Now" button
    • If you use iTunes 10.7 or earlier open the iTunes application > select your iPod/iPhone/iPad in the list on the left > click the "Sync" button in the bottom right
  23. The upgrade is complete
  24. Check the following:
    • Bluetooth will be turned on again - if you want to turn it off go to Settings > Bluetooth
    • If you have an iTunes Match account it will probably be turned on by default - if you want to change that go to Settings > iTunes & App Store
    • If you used Photo Stream in iCloud you may need to resynchronise it - go to Settings > Photos & Camera and turn "My Photo Stream" OFF and then back ON again
    • Notification preferences for some apps may have changed/been updated - check apps listed under the Settings app > Notifications
    • iCloud synchronisation settings may have changed/been updated - check settings under the Settings app > scroll to the top and tap on your user ID > tap iCloud > check synchronisation settings
  25. Now, if you haven't already, why not check out our FAQ
NOTE: Apple has some notes on resolving iOS/iPadOS update and restore errors in iTunes and information on specific iOS/iPadOS update and restore error numbers.

Recommended Instructions For Upgrading To iOS/iPadOS 17 Over-The-Air

NOTE: Upgrading to iOS/iPadOS 17 can take many hours (1-6 hours is common). Make sure you have a permanent connection to the internet and have the time to install the upgrade!
  1. Shutdown your iPhone/iPad (hold the sleep/on/off button on the top until you get the "slide to power off" option and slide it to power your device off)
  2. Startup your iPhone/iPad (hold the sleep/on/off button on the top until the Apple logo appears)
  3. Make sure you are connected to the internet using a wi-fi connection
  4. Backup your iPhone/iPad:
    • If you use iCloud for backups, on the device go to Settings > (your account) > iCloud > iCloud Backup > tap "Back Up Now"
    • If you use macOS 10.15 or later go to the Finder > select your iPod/iPhone/iPad (click on it's icon in the sidebar, under Locations, of any open Finder window) > click "Summary" at the top and then click the "Back Up Now" button
    • If you use iTunes 12 or later open the iTunes application > select your iPod/iPhone/iPad (click on it's icon in the top left of the iTunes window) > click "Summary" at the top of the list on the left (go to View menu > Show Sidebar to see this list) > click the "Back Up Now" button on the right
    • If you use iTunes 11 open the iTunes application > select your iPod/iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list) > click your device's button in the top right of the iTunes window, then click "Summary" along the top > click the "Back Up Now" button
    • If you use iTunes 10.7 or earlier open the iTunes application > select your iPod/iPhone/iPad in the list on the left > click the "Sync" button in the bottom right
  5. Disconnect all external devices that may be connected to your iPhone/iPad
  6. Connect your iPhone/iPad to a power supply
  7. Go to Settings > General > Software Update
  8. Tap "Download and Install"
  9. Follow the on screen instructions
  10. It is best that you do not use your iPhone/iPad while the upgrade is happening.
  11. NOTE: You need patience at this point as it can take a long time to upgrade (1-6 hours is common)!
  12. If you encounter problems check our troubleshooting list
  13. Once the upgrade has completed go through any "setup" screens by following the on screen instructions
  14. Once the upgrade has completed you will get any new "setup" screens:
    • Follow the on-screen instructions
  15. Once you have completed the upgrade "setup", check for updated apps by going to App Store app > tap your user icon in the top right > scroll down for 'AVAILABLE UPDATES" > tap "Update All"
  16. Backup your iPhone/iPad:
    • If you use iCloud for backups, on the device go to Settings > (your account) > iCloud > iCloud Backup > tap "Back Up Now"
    • If you use macOS 10.15 or later go to the Finder > select your iPod/iPhone/iPad (click on it's icon in the sidebar, under Locations, of any open Finder window) > click "Summary" at the top and then click the "Back Up Now" button
    • If you use iTunes 12 or later open the iTunes application > select your iPod/iPhone/iPad (click on it's icon in the top left of the iTunes window) > click "Summary" at the top of the list on the left (go to View menu > Show Sidebar to see this list) > click the "Back Up Now" button on the right
    • If you use iTunes 11 open the iTunes application > select your iPod/iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list) > click your device's button in the top right of the iTunes window, then click "Summary" along the top > click the "Back Up Now" button
    • If you use iTunes 10.7 or earlier open the iTunes application > select your iPod/iPhone/iPad in the list on the left > click the "Sync" button in the bottom right
  17. The upgrade is complete
  18. Check the following:
    • Bluetooth will be turned on again - if you want to turn it off go to Settings > Bluetooth
    • If you have an iTunes Match account it will probably be turned on by default - if you want to change that go to Settings > iTunes & App Store
    • If you used Photo Stream in iCloud you may need to resynchronise it - go to Settings > Photos & Camera and turn "My Photo Stream" OFF and then back ON again
    • Notification preferences for some apps may have changed/been updated - check apps listed under the Settings app > Notifications
    • iCloud synchronisation settings may have changed/been updated - check settings under the Settings app > scroll to the top and tap on your user ID > tap iCloud > check synchronisation settings
  19. Now, if you haven't already, why not check out our FAQ

Troubleshooting Problems When Upgrading To iOS/iPadOS 17 Over-The-Air

Most errors are due to the fact that upon the release of iOS/iPadOS 17 everyone in the world is trying to upgrade at the same time. The best thing to do in this scenario is have patience and keep trying or simply wait for a day or two to let things settle down (do you really need to have iOS/iPadOS 17 right now?). If you are having problems before or during the upgrade has completed try:
  • Try again - it may just be that Apple's servers are overloaded
  • Shutdown your iPhone/iPad (hold the sleep/on/off button on the top until you get the "slide to power off" option and slide it to power your device off)
  • Startup your iPhone/iPad (hold the sleep/on/off button on the top until the Apple logo appears)
  • Use a different internet connection (the wi-fi connection you are on could be flakey)
  • Try resetting the resetting and restoring Your iPhone/iPad:
Resetting and restoring Your iPhone/iPad e.g. if you are having problems after the upgrade has completed:
  • If you use iTunes for syncing your iPhone/iPad try restoring Your iPhone/iPad
  • If you use iCloud for syncing your iPhone/iPad:
  • WARNING: This process will wipe your iPhone/iPad completely clean, install a fresh copy of iOS/iPadOS 17 via the internet and then restore your data from your iCloud backup. Make sure you have a backup. It can also take a long time so be prepared and patient!
    1. Go to Settings > General > Reset > Erase All Content And Settings
    2. Once your iPhone/iPad has reinstalled iOS/iPadOS 17 via the internet you will get the setup new device options
    3. Select/tap "Restore from iCloud Backup"
    4. Select your most recent backup and restore
    5. If you still get problems try this process again but use an older backup from the list (if available)
    6. Once your upgrade has completed successfully check the following:
      • Bluetooth will be turned on again - if you want to turn it off go to Settings > Bluetooth
      • If you have an iTunes Match account it will probably be turned on by default - if you want to change that go to Settings > iTunes & App Store
      • If you used Photo Stream in iCloud you may need to resynchronise it - go to Settings > Photos & Camera and turn "My Photo Stream" OFF and then back ON again
      • Notification preferences for some apps may have changed/been updated - check apps listed under the Settings app > Notifications
      • iCloud synchronisation settings may have changed/been updated - check settings under the Settings app > scroll to the top and tap on your user ID > tap iCloud > check synchronisation settings
    7. Now, if you haven't already, why not check out our FAQ
NOTE: Apple has some notes on resolving issues with an over-the-air iOS/iPadOS update

Article Keywords: iPad iPadair Air iPadmini mini iPadPro Pro iPhone iTunes v17iOS iOS17 iOS 17 v17iPadOS iPadOS17 iPadOS 17

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