macOS 13 Ventura Post Install Frequently Asked Questions FAQ
Article ID = 287Article Title = macOS 13 Ventura Post Install Frequently Asked Questions FAQ
Article Author(s) = Graham Needham (BH)
Article Created On = 7th April 2023
Article Last Updated = 18th April 2023
Article URL = https://www.macstrategy.com/article.php?287
Article Brief Description:
Frequently asked questions after installing macOS 13 Ventura
macOS 13 Ventura Post Install Frequently Asked Questions (FAQ)
Which version of macOS did you upgrade from? Click on the relevant link below and read everything from that point onwards.- macOS 12 Monterey
- macOS 11 Big Sur
- macOS 10.15 Catalina
- macOS 10.14 Mojave
- macOS 10.13 High Sierra
- macOS 10.12 Sierra
After Upgrading From macOS 10.12 or earlier
Q. I clicked straight through the Express Set Up stage of the install. How do I undo that?
A. Go to Apple menu > System Settings >
- Privacy & Security > under Privacy tab > Location Services > set them as required
- Privacy & Security > under Privacy tab > Analytics & Improvements > turn ON or OFF the options as required
- Siri & Spotlight > turn "Ask Siri" ON or OFF as required
Q. My Finder windows used to open to "All My Files" but now they open to "Recents" (files). What's going on?
A. The "All My Files" feature has been removed. You can set what your new Finder windows open to in Finder > Finder menu > Settings… > General tab > 'New Finder windows show:' pop-up menu.
Q. I've heard something about new "Airplay 2" streaming. Does my Mac support it?
A. All Macs supported by Ventura support AirPlay 2.
You should also read the After Upgrading From macOS 10.13 FAQ below
After Upgrading From macOS 10.13 or earlier
Q. What has Apple done with Software Update now?
A. It's no longer part of the Mac App Store. Go to Apple menu > System Settings > General > Software Update instead.
Q. I'm trying to open an application but I am getting a security access warning. What should I do?
A. Ventura requires explicit permission for applications to access your camera/microphone. Ventura also tries to protect location information, contacts, calendars, reminders, photos, bluetooth,
microphone, cemeara, HomeKit, speech recognition, media and Apple Music, files and folders, full disk accesss, Focus, accessibility, input monitoring, screen recording, passkeys access, automation, app
management and developer tools, so you may get similar access messages for these too. When you get these messages check exactly what the message is asking, which application is requesting access
and what permission you will give it!
Q. When I try to order a Photo Book, Photos tells me the service has been discontinued. What can I do?
A. Apple's service has been replaced by third party Photos Project Extensions - see our separate Photos FAQ.
Q. How do I activate the new "Dark Mode"?
A. If you didn't set it as part of the initial "Setup" process after installation, go to Apple menu > System Settings > Appearance > and set it to either "Light", "Dark", or "Auto".
Q. Where's the Grab application gone?
A. It's been replaced with the new Screenshots feature in Ventura - there's also a new Screenshot application located in Macintosh HD > Applications > Utilities.
Q. Where's the iBooks application gone?
A. It's been renamed to Books.
Q. Where's the Cover Flow view in the Finder gone?
A. It's been replaced with the new Gallery View feature in Ventura.
Q. I use Mail but I can't personalise messages with stationery. What happened?
A. The Mail Stationery feature has been removed.
Q. Can I use third-party messaging services in the Message application?
A. No. Messages now only supports Apple's own iMessage/SMS services. For third-party messaging services use a third-party application e.g.
Q. I use Back To My Mac but it no longer works - why?
A. This feature has been removed - see this Apple support page for more information and alternative options.
Q. I use Proxy Automatic Configuration (PAC) but it no longer works - why?
A. The FTP and File URL schemes for PAC are no longer supported. You must use either HTTP or HTTPS.
Q. I use Safari browser plug-ins but they no longer work - why?
A. Legacy NPAPI browser plug-ins are no longer supported in Safari for Ventura. As Firefox and Chrome no longer support legacy browser plug-ins either, if you really need this requirement e.g. for legacy business systems, we suggest setting up a secured and protected virtualised macOS environment with an older browser and plug-in installed just for this access:
- Virtualising Mac OS X 10.6 Snow Leopard Server/Rosetta
- Virtualising OS X 10.8 Mountain Lion
- Virtualising OS X 10.11 El Capitan
- Virtualising macOS 10.12 Sierra
- Virtualising a physical Mac/hard disk/clone/disk image file
Q. I use .safariextz packaged Safari Extensions but they no longer work - why?
A. These legacy Safari Extensions are no longer supported in Safari 13 or later - you should check whether the developer has created a newer/updated "Safari App Extension" version which will be available via the Mac App Store.
Q. I'm trying to add a social media internet account e.g. Twitter/Facebook/LinkedIn in System Settings but there is no option for it - where's it gone?
A. Ventura no longer supports built-in integration with social media internet accounts. Use an official/third-party application, primary web site or sharing extension facility (if available) instead.
You should also read the After Upgrading From macOS 10.14 FAQ below
After Upgrading From macOS 10.14 or earlier
Q. Some of my fonts have gone missing. Where did they go?
A. Ventura is more picky about fonts that may conflict with the system fonts and will disable/move such fonts to a special folder. Try checking for the disabled fonts in the following folders:
- Macintosh HD > Library > Fonts (Removed)
- Macintosh HD > Users > ~your home directory > Library > Fonts (Removed)
Q. I've heard Apple licensed additional fonts for Catalina and later. Where are they or how do I install them?
A. Typography.Guru discovered they are optional downloads so they put together a web page with some information about them and how to download/install them.
Q. I don't like the new Apple Mail view. Can I get the classic view back?
A. No - the original classic view has now been removed and is no longer settable in Mail's Settings. Apple calls the new view an "updated classic layout" but you cannot get the original classic
view back. You can sort by different columns, but you can't show them all. Will Blume on MacInTouch details a workaround that's close to the original classic view.
Q. Where has the RAID Utility application gone?
A. It has been removed - Apple's hardware RAID is no longer supported.
Q. Where has the System Image Utility application gone?
A. It has been removed - it is no longer supported.
Q. Where has the CoreServices Ticket Viewer application gone?
A. It has been moved to Macintosh HD > System > Library > CoreServices > Applications.
Q. I use Dashboard a lot but can't access it now. Where is the Dashboard?
A. The Dashboard feature has been removed - it's not coming back. Widgets are now available in the Notification Center.
Q. My application displays a no entry symbol over its icon. What's wrong?
A. Ventura no longer supports PowerPC applications/the Rosetta environment. See this article.
A. Ventura no longer supports 32-bit applications. See this article.
Q. I'm trying to open an application but Ventura keeps popping up the message "your application name here needs to be updated. The developer of this app needs to update it to work with this versions of macOS. Contact the developer for more information." What's wrong?
A. Ventura no longer supports 32-bit applications. See this article.
Q. I'm trying to watch a video/view an image/listen to some audio with an Apple application e.g. QuickTime Player or Preview, but it won't work. What's wrong?
A. Most likely, the video/image/audio file is in a legacy format and Ventura no longer supports legacy media formats. You could try third party software to open the media instead. We can recommend:
- Images = Lemkesoft Graphic Converter
- Video/Audio = VLC media player
Q. Where has the iTunes application gone?
A. Apple has split iTunes into three new applications - Apple TV, Music and Podcasts. Apple has now published an official support document with details but you can also continue reading our article here too…
Q. Can I just install an older version of iTunes?
A. No. Ventura won't let you install iTunes.
Q. If iTunes is discontinued/gone where do I buy and download music from the iTunes Store?
A. The iTunes "Store" is not being discontinued. You will still be able to make purchases from within each of the three new applications. This facility still includes iTunes Gift Cards and iTunes credits.
Q. If iTunes is discontinued/gone can I still play locally stored MP3/AAC/ALAC music on my Mac?
A. Yes. Ventura's new Music application still supports locally stored MP3/AAC/ALAC music.
Q. Does the new Music application bring in my old playlists and smart playlists?
A. Yes. Your playlists and smart playlists should automatically be imported into the new Music application.
Q. If iTunes is discontinued/gone how do I "burn" a physical audio CD directly from the new Music app?
A. The process is similar to before, but the burning progress feedback is much diminished - you won't see any obvious feedback that anything actually is happening. There is a small "Burning CD" text in very small type in the bottom left corner of the Music app sidebar. Although it's not obvious that "Burning CD" is clickable, it is, and a small window will appear with a small progress wheel and the name of the track currently being burned.
Q. So the new Music application is identical to the music parts of iTunes?
A. Not quite. It's not identical. We'll list any significant differences here and upadte this article as more information/differences become known:
- Playlist XML support has been removed - this affects many DJ type applications which will need to be upgraded to work with the new way of accessing this data
- There is no Column Browser view
- When importing a CD there is no progress bar at the top of the window - there is now "Activity in progress…" text in the bottom left of the window which when clicked, gives you an Activity progress window
- When burning a CD there is no progress bar at the top of the window - there is now "Burning CD…" text in the bottom left of the window which when clicked, gives you an Activity progress window
Q. Where is the Sharing option that was in the iTunes Preferences gone as it no longer appears in the new Music application?
A. This feature has now moved to the "Sharing" System Setting where there is a new "Media Sharing" option. Go to Apple menu > System Settings… > General > Sharing.
Q. I don't want to use an Apple Music subscription. Can you remove/disable the Apple Music visuals?
A. Yes. Go to Music app > Settings > General > UNTICK "Apple Music"
Q. If iTunes is discontinued/gone how do I synchronise media to my iOS device/check the summary of my iOS device/back it up/update it?
A. If you're using iCloud for the relevant media the synchronisation is automatic via the internet. If you want to synchronise media manually via USB cable/check the summary of your iOS/iPadOS device/back it up/update it, you can still do this via the Sidebar in Ventura's Finder - iOS devices appear under the "Locations" heading. Make sure under Finder > Settings > Sidebar > Locations > "CDs, DVDs and iPods" is TICKED.
Q. If iTunes is discontinued/gone how do I synchronise photos from a folder (not the Photos application) to my iOS/iPadOS device?
A. Yes. This option is available the same way as it was before (but via the Finder not iTunes).
Q. If iTunes is discontinued/gone how do I synchronise my iOS/iPadOS device over Wi-Fi?
A. Yes. This option is available the same way as it was before (but via the Finder not iTunes).
Q. If iTunes is discontinued/gone how do I play/buy audiobooks?
A. They are moved to and played via the Books application. You can also now purchase audiobooks via the Books application.
Q. If iTunes is discontinued/gone is all my media still stored in one single location (e.g. "iTunes Media" folder) or is it spread out across separate folders for each of the applications/system areas now?
A. Media is now spread out across separate folders for each of the applications and stored separately:
- Music/Music Video media files are stored in Macintosh HD > Users > ~your home directory~ > Music > Media
- Apple TV media files are stored in Macintosh HD > Users > ~your home directory~ > Movies > Apple TV > Media
- Podcast media files are stored in Macintosh HD > Users > ~your home directory~ > Library > Group Containers > 243LU875E5.groups.com.apple.podcasts > Library > Cache (but they may not have easily recognisable names)
- Books/Audiobooks media files are stored in Macintosh HD > Users > ~your home directory~ > Library > Containers > com.apple.BKAgentService > Data > Documents > iBooks > Books (but they may not have easily recognisable names)
Q: How do I use the new Voice Control feature?
A. Make sure your Mac is connected to the internet and go to Apple menu > System Settings > Accessibility > under Motor > Voice Control > turn "Voice Control" ON and set the language and microphone to use. From here you can set voice controlled commands and tasks.
Q: Where have "Parental Controls" gone?
A. Most of the same functionality has been moved to the new Screen Time feature - go to Apple menu > System Settings > Screen Time - see also Apple's support page.
Q: How do I use the new Screen Time (Parental Controls) feature?
A. Go to Apple Menu > System Settings > Screen Time - see Apple's support page.
Q. Most Apple computers include a built-in (iSight/FaceTime) camera. Can this be blocked?
A. Yes. Ventura now has a privacy and security feature that can block software access to the camera. In addition you can also use Screen Time (Parental Controls) to disable the built-in camera for specific users. If you have a laptop, Apple recommends that you do not physically cover the camera or it may damage your computer!
Q: How do I use the new Activation Lock feature?
A. As long as your Mac has a T2 chip, simply make sure the Mac is logged into iCloud (Apple menu > System Settings > your Apple ID in the top-left > iCloud) > click "Show All" on the right > turn ON "Find My Mac" - this switches the activation lock on.
Q: How do I use the new Restore from snapshot feature?
A. You will need to boot into Recovery Mode and restore your Mac from the recent snapshot.
Q: How do I use the new Sidecar feature with an iPad?
NOTE: Sidecar requires a compatible Mac running macOS 10.15 Catalina or later and a compatible iPad running iPadOS 13 or later.
- On your Mac, go to the AirPlay menu icon in your menu bar (the square above a triangle icon in the top right of your screen)
NOTE: You may need to turn this on in System Preferences / System Settings
- If you have an iPad that's compatible with Sidecar it will show up in the AirPlay menu list with it's name
- Select the iPad you want to use as a Sidecar additional display from the AirPlay menu list - the iPad should automatically switch to being an additional display
Some notes about Sidecar:
- Apple has information/instructions for different versions of macOS in their help guide
- The iPad can be used in Sidecar mode either over Wi-Fi or via a physical USB connection - using a USB connection will power the iPad
- Most touch gestures on the iPad will be switched off while in Sidecar mode - a few things may still work such as scrolling a window
- The Apple Pencil can be used on the iPad but it works as a mouse alternative
- Any keyboard connected to the iPad still works
- A control sidebar will appear on the iPad while in Sidecar mode - this can be moved or turned on/off via the Sidecar System Preferences pane / System Settings
- A Touch Bar will appear on the iPad while in Sidecar mode (this is similar to the Touch Bar found on specific Touch Bar model MacBook Pros) - this can be moved or turned on/off via the Sidecar System Preference pane / System Settings
- While an iPad is attached in Sidecar mode you get further options/controls at Apple menu > System Preferences / Settings > Sidecar
- You can arrange the position of the Sidecar display in the normal way via Apple menu > System Preferences / Settings > Displays > Arrangement tab or the "Arrange…" button
Q. I'm trying to use the new Sidecar feature but it doesn't work?
A. Only the following Macs are compatible with the new Sidecar feature:
- MacBook (Early 2016 or newer)
- MacBook Air (Late 2018 or newer)
- MacBook Pro 13"/15" (Mid 2016 or newer)
- Mac mini (Late 2018 or newer)
- iMac 21.5" (Late 2015 or newer)
- iMac 27" (Late 2015 or newer)
- iMac Pro (2017 or newer)
- Mac Pro (2019? or newer)
Q. I'm trying to use Apple Watch unlocking / WPA3 Wi-Fi but it's not working/available?
A. Only the following Macs are compatible with these new features:
- MacBook (Early 2015 or newer)
- MacBook Air (Mid 2013 or newer)
- MacBook Pro 13"/15" (Early 2013 or newer)
- Mac mini (Late 2014 or newer)
- iMac (Late 2013 or newer)
- iMac Pro (2017 or newer)
- Mac Pro (Late 2013 or newer)
You should also read the After Upgrading From macOS 10.15 FAQ below
After Upgrading From macOS 10.15 or earlier
Q. I use an L2TP over IPSec VPN client but it cannot connect any more/doesn't work. What's wrong?
A. If you are using the included macOS VPN client, Ventura L2TP over IPSec VPN connections now require "HMAC-SHA-256" security at the third-party server end - make sure your VPN server is compatible/updated/upgraded!
A. If you use a third party VPN client Ventura does not support legacy System/Kernel Extensions (KEXTs) so make sure your VPN client doesn't use one of these and if it does you'll need to install an upgraded version of the software.
A. If you're trying to use Apple applications like Pages, Numbers, Keynote over the VPN connection make sure your VPN software is compatible with the new ContentFilterExclusionList feature of Ventura.
Q. Ventura has translucent windows. Can I turn this "feature" off?
Q. My menu bar has become transparent again. I used to be able to turn menu bar transparency off but that option has disappeared. What can I do?
A. You can't turn it off completely but you can reduce it's effect by going to System Settings > Accessibility > Display > turn ON "Reduce Transparency". In addition you can now also go
to Apple menu > System Settings > General > and turn OFF "Allow wallpaper tinting in windows".
Q. I don't like the way Ventura looks. Can I change it back to look like my previous OS?
A. Most of the new look and feel cannot be changed. However, if you find the new transparency feature/muted effects annoying you can reduce those effects by going to Apple menu > System Settings >
Accessibility > Display > turn ON "Reduce Transparency" plus you can also try turning ON "Increase contrast" too for a different look and feel. Check the other settings for what might help you and your
individual circumstances/eyesight.
Q. I have multiple volumes with multiple versions of macOS installed on them. I installed Ventura, booted into a different version of macOS and now I cannot boot back into Ventura. What's wrong?
A. Ventura has a Signed System Volume - this means if you install it in the same APFS "container" (partition) as another version of macOS you will have issues booting. If you wish to install macOS
Ventura on the same storage device as older versions of macOS (such as a dual boot configuration) you must create a new "container" (partition) for macOS Ventura and install it to that
separate container/partition! Below is an example of how it can work:
- Container (Partition) disk1
- [volume] macOS 10.13
- [volume] macOS 10.14
- [volume] macOS 10.15
- [volume] macOS 10.15 - Data
- Container (Partition) disk2
- [volume] macOS 13 Ventura
- [volume] macOS 13 Ventura - Data
NOTE: This is a security feature of Ventura. If it sees that the primary Ventura volume has been changed in any way outside of Ventura changing it itself - it's flagged as a potential security risk and may result in Ventura not booting. You can create separate containers/partitions by using Disk Utility (Macintosh HD > Applications > Utilities > Disk Utility) but make sure you turn on View menu > Show Sidebar + View menu > Show All Devices, to see the proper layout.
Q. The Network Utility application (previously in Macintosh HD > System > Library > CoreServices > Applications) has gone/does not work (when opened it reports it has been deprecated). Is it still available?
A. No. It has been deprecated so it is no longer available to use. You can use Terminal commands or here are some (third party) alternative options:
- Info (GUI - interface information) - go to System Settings > Network > select the required interface on the left > click the "Advanced…" button > click "Hardware" tab
- Info (GUI - interface information) - go to Apple menu > About This Mac > System Report > click the "System Report…" button > click "Network" on the left > select the required interface at the top
- Info (GUI - transfer statistics) - go to Macintosh HD > Applications > Utilities > Activity Monitor > "Network" tab
- netstat (macOS terminal command) - netstat man page (manual opens in Terminal)
- ping (macOS terminal command) - ping man page (manual opens in Terminal)
- Lookup (web service) - who.is
- traceroute (macOS terminal command) - traceroute man page (manual opens in Terminal)
- traceroute (GUI) - WhatRoute (US$15 donationware)
- whois (macOS terminal command) - whois man page (manual opens in Terminal)
- finger (macOS terminal command) - finger man page (manual opens in Terminal)
- Port Scan (terminal command) - nmap (install via Homebrew)
Q. How do I configure the new Control Centre menu bar item?
A. Go to System Settings > Control Centre > configure items as you require on the right. In addition you can add favourite Control Centre widgets directly on to the menu bar - just open the Control Centre on the menu bar and drag the widget you want on to the menu bar to create a menu bar icon.
Q. How do I pin/unpin Message conversations?
A. Go to Messages application > select the conversation you want to pin/unpin > drag that conversation upwards to the top just below Search > a circular "Drag here to pin" icon will appear for your to drag the conversation on to.
Q. How do I customise the new Safari start page?
A. Go to Safari application > if one doesn't open automatically, open a new page and click on the 12 dot icon in the top left > then click on the three horizontal lines icon in the bottom right of the Safari window > configure as required.
Q. Where did the "Energy Saver" System Setting go on my laptop?
A. It has been replaced with a new "Battery" System Setting.
Q. I heard Ventura brings back the startup chime on modern Macs. How do I configure this?
A. It should be turned on automatically by default but if it isn't (or you don't want it) go to Apple menu > System Settings > Sound > and turn "Play sound on startup" ON or OFF as required.
Q. Where did the "Notifications" menu bar icon go?
A. It has been replaced - now you click on the clock in the menu bar.
Q. I used to remove the clock in the menu bar - but now it's back, Can I remove it?
A. No. The clock in the menu bar is now required as it is used for viewing "notifications".
Q. I'm trying to change the settings of the clock in the menu bar but the settings are not in Date & Time System Settings. Where have they gone?
A. The menu bar Clock preferences have been moved to System Settings > Control Centre > under Menu Bar Only > click "Clock Options…".
You should also read the After Upgrading From macOS 11 FAQ below
After Upgrading From macOS 11 or earlier
Q. When I copy files I use to have a progress bar window but this has disappeared. Can I get it back?
A. Monterey now allows you to actually close the copy progress bar window (the red dot in the top left of the window) - files will still copy in the background and the filling circle icons still appear in the Finder. If the copy progress bar window is missing or you've accidentally closed it you can easily get it back – start a (large) copy and in the Finder go to the Window menu and select "Show Progress Window".
Q. I'm trying to use Python (scripts) but I don't seem to be able to. What's wrong?
A. macOS 12.3 and later removes Python 2.x - use Python 3 instead (once macOS 12.3 is installed, run the stub /usr/bin/python3 in Terminal which will prompt you to install the latest Xcode developer tools that includes Python 3.x).
Q. I'm trying to use PHP but I don't seem to be able to. What's wrong?
A. macOS Ventura removes PHP. Use Homebrew to install it or install via a third party software stack such as MAMP/MAMP PRO.
Q. I'm trying to use an online storage services e.g., Microsoft OneDrive, Google Drive, Box, or Dropbox, but it doesn't seem to be working properly / works in a different way?
A. macOS 12.3 and later removes support for kernel extensions used by online storage services and has replaced it with a new "File Provider" feature - if you use these applications update to the
latest versions. However, they may not work exactly the same way as before - Microsoft in-depth information on their new "Files
On-Demand" feature and TidBits has great coverage in their Apple's File Provider Forces Mac Cloud Storage Changes article.
Q. I have a MacBook Pro (Early 2016 or newer) or MacBook Air (late 2018 or newer) but when I am using it on battery the screen dims and/or the computer really slows down. Why is this?
A. macOS Ventura has a new low power mode that can reduce the system clock speed and/or display brightness to extend battery life. Go to Apple menu > System Settings > Battery > set "Lower Power Mode" as required.
Q. I'm trying to use some of the new FaceTime features but they just don't work. What's wrong?
A. Many of these new features require newer hardware e.g.
- Spatial audio - requires a 2018 model Mac or newer
- Voice isolation and wide spectrum microphone modes - requires a 2018 model Mac or newer
- Portrait mode (background blur) - requires a Mac with Apple's own processor in it e.g., M1 / M2 / M3, etc
Q. I'm trying to use the new Universal Control feature but it doesn't work. What's wrong?
A. You must have a compatible Mac:
- MacBook (Early 2016 or newer)
- MacBook Air (Late 2018 or newer)
- MacBook Pro 13"/15" (Mid 2016 or newer)
- Mac mini (Late 2018 or newer)
- iMac 21.5" (2017 or newer)
- iMac 5K Retina 27" (Late 2015 or newer)
- iMac Pro (2017 or newer)
- Mac Pro (2019 or newer)
And, Universal Control compatible devices must be signed in to iCloud with the same Apple ID using two-factor authentication. To use wirelessly, both devices must have Bluetooth, Wi-Fi, and Handoff turned on and must be within 10 meters (30 feet) of each other. iPad and Mac must not be sharing a cellular and internet connection.
Q. I'm trying to find "Do Not Disturb" settings in System Settings but they are not there. Where are they?
A. Apple has rolled Do Not Disturb into the new "Focus" feature. Go to System Settings > Focus > and configure as required.
You should also read the After Upgrading From macOS 12 FAQ below
After Upgrading From macOS 12 or earlier
Q. What happened to System Preferences?
A. In line with iOS and iPadOS System Preferences has been renamed to System Settings. The GUI and the way it works has also changed to be more iOS/iPadOS like.
Q. System Settings look completely different to System Preferences. How do I find what I used to use in System Preferences?
A. Here are a few tips:
- You can search System Settings using the Search box in the top left - just type what you used to use and it should hopefully show it
- Generally, you no longer TICK or UNTICK settings - they are now like iOS/iPadOS where you turn them ON or OFF
- Lots of stuff has simply been moved to General e.g., Software Update, (Users & Groups) Login Items, Language & Region, Date & Time, Sharing, Time Machine, and Startup Disk!
- The deeper (manual) networking configuration options are now accessed via Network > select the network on the right > click the "Details…" button > access the deeper settings e.g., TCP/IP, DNS and Hardware via clicking on each configuration on the left
- Keyboard, Mouse, and Trackpad options only appear on the left if the Mac actually has them connected. For instance, using a remote headless Mac with no keyboard/mouse attached means no Keyboard/Mouse option will appear in the list on the left!
- For more information on iCloud settings see our iCloud article
- For more information on privacy/security settings see our Privacy Settings article
Q. I'm trying to use Network Locations but they no longer appear to be available (from the Apple menu). What's wrong?
A. macOS 13 Ventura has moved Network Location support to System Settings. Go to Apple menu > System Settings > Network > click the "…" more pop-up menu and select Locations > Edit Locations. If you have no configured locations then the "Location" option does not appear in the Apple menu - once you configure locations it returns to the Apple menu.
Q. I'm trying to view PostScript/Encapsulated PostScript files using the Finder Quick Look Preview but they no longer work. What's wrong?
A. Ventura no longer supports PostScript/Encapsulated PostScript files using the Finder Quick Look Preview - you will need to open them manually in a supported graphic application.
Q. I'm getting a "Adobe Acrobat Updater is unable to check for the latest updates" error message. What should I do?
Q. Some third party applications are no longer checking for updates/updating themselves automatically. What's wrong?
A. Adobe has a help document to resolve this problem. Ventura now allows you to control some
background services by turning them ON or OFF - go to Apple menu > System Settings > General > Login Items > under "Open at Login" turn ON the applications/services that you need.
Q. I'm trying to turn OFF the "Set time zone automatically using your current location" in System Settings > General > Date & Time but it keeps being turned back ON automatically without warning. What's wrong?
A. Ventura version 13.3 and later tied the time zone setting directly to Location Services. To turn off "Set time zone automatically using your current location" you must first go to System Settings > Privacy & Security > Location Services > click on "Details…" for System Services > and turn OFF "Setting time zone"!
Q. I'm having problems with networking/(slow) Wi-Fi/accessing the internet. What can I do?
A. Sometimes after installing a major upgrade to the Mac operating system your networking configurations can become corrupted - you can try resetting them by following these instructions:
- Restart your computer
- Quit any automatically running applications
- Create a new folder on your Desktop and name it "Old Networking Prefs"
- In the Finder go to Go menu > Go to Folder… > type in "/Library/Preferences/SystemConfiguration/" without the quotemarks
- Click "Go"
- Locate the following files
- com.apple.airport.preferences.plist
- com.apple.network.identification.plist
- com.apple.wifi.message-tracer.plist
- NetworkInterfaces.plist
- preferences.plist
- Copy these files to the "Old Networking Prefs" folder on your Desktop
- Delete the original files from the "SystemConfiguration" folder
NOTE: This will delete all your current networking settings and locations - if you do not want to do this or you do not have a backup stop now and close the Finder window!
- Restart your computer
- Go to Apple menu > System Settings > Network and reset your networking settings and locations as required
Q. I'm trying to print to my printer but it's not working properly. What can I do?
A. Printer drivers may need to be reinstalled after upgrading to Ventura or they can become corrupted. If you are having printing problems the first thing to do is reset the macOS printing system:
- Go to Apple menu > System Settings > Printers & Scanners
- Hold down the Control (ctrl) key on your keyboard (bottom left)
- Click on the any printer in your printer list on the right
- Select "Reset Printing System…" from the contextual menu (in some cases this may take some time)
- When the printing system has reset and there are no printers listed in the printer list Restart your computer
- If your printer is supported by macOS simply add your printer back in System Settings (macOS may download and install the latest printer driver for you)
- If your printer is not supported by macOS go to your printer manufacturer's web site, check your model of printer is compatible with Ventura and download the latest printer driver for your printer (it is best not to use any install discs that came with your printer as the software is likely to pre-date Ventura!)
Q. I'm trying to install a third party application but the installer says it cannot install because the OS is "earlier than 11" or similar. What's wrong?
A. The third party company has coded their installer (incorrectly/badly) to only check for the OS digits. Ventura is "11" so the installer sees the OS as "10" and fails to install. You will need to contact the third party company for an updated installer.
Q. Is Java included with Ventura?
Q. I'm trying to run a Java application/Java in a web browser but it's not working properly. What can I do?
A. Even if you previously manually installed Java you may need to reinstall it. If you need to, read our macOS Java article for information and links to download it and install it. The Java web browser plug-in for Safari is no longer supported.
Q. Is Adobe Flash included with Ventura?
A. No. Safari in Ventura does not support any legacy NPAPI browser plug-ins including Adobe Flash + Adobe Flash is now
unsupported with no further security updates to be issued so you should not even install it for use in a different web browser!
Q. I've installed Ventura and I don't like it. Can I downgrade to macOS 12/11/10.15/10.14/10.13/10.12?
A. Yes, but not easily. We are currently working on an article all about that - check back soon.
Q. Is there anything else you recommend for users of Ventura?
A. Yes:
- Configure your preferred privacy/security settings
- If your Mac has an SSD/Flash storage consider turning on FileVault to encrypt your data - go to Apple menu > System Settings > Privacy & Security > FileVault and turn it on
- Configure iCloud
- Create an emergency boot drive for your Mac
- Backup your computer regularly
- Customise your Notifications experience - go to Apple menu > System Settings > Notifications > configure your preferred settings
- Configure your macOS automatic software update options - go to Apple menu > System Settings > General > Software Update > click the i in a circle icon on the right > configure your preferred settings
- Customise your Control Centre experience - go to Apple menu > System Settings > Control Centre > configure your preferred settings
- If you want to use Siri you can easily turn it on - go to Apple menu > System Settings > Siri > turn ON "Ask Siri"
- Set your default browser - install your preferred browser if you haven't already > then go to Apple menu > System Settings > Desktop & Dock > set your "Default web browser"
- If you want to use the Dictation feature you can easily turn it on - go to Apple menu > System Settings > Keyboard > under Dictation turn 'Dictation' ON
- Go to Macintosh HD > Applications > Safari > Safari menu > Settings > General tab and UNTICK 'Open "safe" files after downloading'
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If this information helped you or saved you time and/or money why not donate a little to us via PayPal?
All proceeds go directly to MacStrategy / Burning Helix to help fund this web site.
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Q. What has Apple done with Software Update now?
A. It's no longer part of the Mac App Store. Go to Apple menu > System Settings > General > Software Update instead.Q. I'm trying to open an application but I am getting a security access warning. What should I do?
A. Ventura requires explicit permission for applications to access your camera/microphone. Ventura also tries to protect location information, contacts, calendars, reminders, photos, bluetooth, microphone, cemeara, HomeKit, speech recognition, media and Apple Music, files and folders, full disk accesss, Focus, accessibility, input monitoring, screen recording, passkeys access, automation, app management and developer tools, so you may get similar access messages for these too. When you get these messages check exactly what the message is asking, which application is requesting access and what permission you will give it!Q. When I try to order a Photo Book, Photos tells me the service has been discontinued. What can I do?
A. Apple's service has been replaced by third party Photos Project Extensions - see our separate Photos FAQ.Q. How do I activate the new "Dark Mode"?
A. If you didn't set it as part of the initial "Setup" process after installation, go to Apple menu > System Settings > Appearance > and set it to either "Light", "Dark", or "Auto".Q. Where's the Grab application gone?
A. It's been replaced with the new Screenshots feature in Ventura - there's also a new Screenshot application located in Macintosh HD > Applications > Utilities.Q. Where's the iBooks application gone?
A. It's been renamed to Books.Q. Where's the Cover Flow view in the Finder gone?
A. It's been replaced with the new Gallery View feature in Ventura.Q. I use Mail but I can't personalise messages with stationery. What happened?
A. The Mail Stationery feature has been removed.Q. Can I use third-party messaging services in the Message application?
A. No. Messages now only supports Apple's own iMessage/SMS services. For third-party messaging services use a third-party application e.g.Q. I use Back To My Mac but it no longer works - why?
A. This feature has been removed - see this Apple support page for more information and alternative options.Q. I use Proxy Automatic Configuration (PAC) but it no longer works - why?
A. The FTP and File URL schemes for PAC are no longer supported. You must use either HTTP or HTTPS.Q. I use Safari browser plug-ins but they no longer work - why?
A. Legacy NPAPI browser plug-ins are no longer supported in Safari for Ventura. As Firefox and Chrome no longer support legacy browser plug-ins either, if you really need this requirement e.g. for legacy business systems, we suggest setting up a secured and protected virtualised macOS environment with an older browser and plug-in installed just for this access:- Virtualising Mac OS X 10.6 Snow Leopard Server/Rosetta
- Virtualising OS X 10.8 Mountain Lion
- Virtualising OS X 10.11 El Capitan
- Virtualising macOS 10.12 Sierra
- Virtualising a physical Mac/hard disk/clone/disk image file
Q. I use .safariextz packaged Safari Extensions but they no longer work - why?
A. These legacy Safari Extensions are no longer supported in Safari 13 or later - you should check whether the developer has created a newer/updated "Safari App Extension" version which will be available via the Mac App Store.Q. I'm trying to add a social media internet account e.g. Twitter/Facebook/LinkedIn in System Settings but there is no option for it - where's it gone?
A. Ventura no longer supports built-in integration with social media internet accounts. Use an official/third-party application, primary web site or sharing extension facility (if available) instead.You should also read the After Upgrading From macOS 10.14 FAQ below
After Upgrading From macOS 10.14 or earlier
Q. Some of my fonts have gone missing. Where did they go?
A. Ventura is more picky about fonts that may conflict with the system fonts and will disable/move such fonts to a special folder. Try checking for the disabled fonts in the following folders:
- Macintosh HD > Library > Fonts (Removed)
- Macintosh HD > Users > ~your home directory > Library > Fonts (Removed)
Q. I've heard Apple licensed additional fonts for Catalina and later. Where are they or how do I install them?
A. Typography.Guru discovered they are optional downloads so they put together a web page with some information about them and how to download/install them.
Q. I don't like the new Apple Mail view. Can I get the classic view back?
A. No - the original classic view has now been removed and is no longer settable in Mail's Settings. Apple calls the new view an "updated classic layout" but you cannot get the original classic
view back. You can sort by different columns, but you can't show them all. Will Blume on MacInTouch details a workaround that's close to the original classic view.
Q. Where has the RAID Utility application gone?
A. It has been removed - Apple's hardware RAID is no longer supported.
Q. Where has the System Image Utility application gone?
A. It has been removed - it is no longer supported.
Q. Where has the CoreServices Ticket Viewer application gone?
A. It has been moved to Macintosh HD > System > Library > CoreServices > Applications.
Q. I use Dashboard a lot but can't access it now. Where is the Dashboard?
A. The Dashboard feature has been removed - it's not coming back. Widgets are now available in the Notification Center.
Q. My application displays a no entry symbol over its icon. What's wrong?
A. Ventura no longer supports PowerPC applications/the Rosetta environment. See this article.
A. Ventura no longer supports 32-bit applications. See this article.
Q. I'm trying to open an application but Ventura keeps popping up the message "your application name here needs to be updated. The developer of this app needs to update it to work with this versions of macOS. Contact the developer for more information." What's wrong?
A. Ventura no longer supports 32-bit applications. See this article.
Q. I'm trying to watch a video/view an image/listen to some audio with an Apple application e.g. QuickTime Player or Preview, but it won't work. What's wrong?
A. Most likely, the video/image/audio file is in a legacy format and Ventura no longer supports legacy media formats. You could try third party software to open the media instead. We can recommend:
- Images = Lemkesoft Graphic Converter
- Video/Audio = VLC media player
Q. Where has the iTunes application gone?
A. Apple has split iTunes into three new applications - Apple TV, Music and Podcasts. Apple has now published an official support document with details but you can also continue reading our article here too…
Q. Can I just install an older version of iTunes?
A. No. Ventura won't let you install iTunes.
Q. If iTunes is discontinued/gone where do I buy and download music from the iTunes Store?
A. The iTunes "Store" is not being discontinued. You will still be able to make purchases from within each of the three new applications. This facility still includes iTunes Gift Cards and iTunes credits.
Q. If iTunes is discontinued/gone can I still play locally stored MP3/AAC/ALAC music on my Mac?
A. Yes. Ventura's new Music application still supports locally stored MP3/AAC/ALAC music.
Q. Does the new Music application bring in my old playlists and smart playlists?
A. Yes. Your playlists and smart playlists should automatically be imported into the new Music application.
Q. If iTunes is discontinued/gone how do I "burn" a physical audio CD directly from the new Music app?
A. The process is similar to before, but the burning progress feedback is much diminished - you won't see any obvious feedback that anything actually is happening. There is a small "Burning CD" text in very small type in the bottom left corner of the Music app sidebar. Although it's not obvious that "Burning CD" is clickable, it is, and a small window will appear with a small progress wheel and the name of the track currently being burned.
Q. So the new Music application is identical to the music parts of iTunes?
A. Not quite. It's not identical. We'll list any significant differences here and upadte this article as more information/differences become known:
- Playlist XML support has been removed - this affects many DJ type applications which will need to be upgraded to work with the new way of accessing this data
- There is no Column Browser view
- When importing a CD there is no progress bar at the top of the window - there is now "Activity in progress…" text in the bottom left of the window which when clicked, gives you an Activity progress window
- When burning a CD there is no progress bar at the top of the window - there is now "Burning CD…" text in the bottom left of the window which when clicked, gives you an Activity progress window
Q. Where is the Sharing option that was in the iTunes Preferences gone as it no longer appears in the new Music application?
A. This feature has now moved to the "Sharing" System Setting where there is a new "Media Sharing" option. Go to Apple menu > System Settings… > General > Sharing.
Q. I don't want to use an Apple Music subscription. Can you remove/disable the Apple Music visuals?
A. Yes. Go to Music app > Settings > General > UNTICK "Apple Music"
Q. If iTunes is discontinued/gone how do I synchronise media to my iOS device/check the summary of my iOS device/back it up/update it?
A. If you're using iCloud for the relevant media the synchronisation is automatic via the internet. If you want to synchronise media manually via USB cable/check the summary of your iOS/iPadOS device/back it up/update it, you can still do this via the Sidebar in Ventura's Finder - iOS devices appear under the "Locations" heading. Make sure under Finder > Settings > Sidebar > Locations > "CDs, DVDs and iPods" is TICKED.
Q. If iTunes is discontinued/gone how do I synchronise photos from a folder (not the Photos application) to my iOS/iPadOS device?
A. Yes. This option is available the same way as it was before (but via the Finder not iTunes).
Q. If iTunes is discontinued/gone how do I synchronise my iOS/iPadOS device over Wi-Fi?
A. Yes. This option is available the same way as it was before (but via the Finder not iTunes).
Q. If iTunes is discontinued/gone how do I play/buy audiobooks?
A. They are moved to and played via the Books application. You can also now purchase audiobooks via the Books application.
Q. If iTunes is discontinued/gone is all my media still stored in one single location (e.g. "iTunes Media" folder) or is it spread out across separate folders for each of the applications/system areas now?
A. Media is now spread out across separate folders for each of the applications and stored separately:
- Music/Music Video media files are stored in Macintosh HD > Users > ~your home directory~ > Music > Media
- Apple TV media files are stored in Macintosh HD > Users > ~your home directory~ > Movies > Apple TV > Media
- Podcast media files are stored in Macintosh HD > Users > ~your home directory~ > Library > Group Containers > 243LU875E5.groups.com.apple.podcasts > Library > Cache (but they may not have easily recognisable names)
- Books/Audiobooks media files are stored in Macintosh HD > Users > ~your home directory~ > Library > Containers > com.apple.BKAgentService > Data > Documents > iBooks > Books (but they may not have easily recognisable names)
Q: How do I use the new Voice Control feature?
A. Make sure your Mac is connected to the internet and go to Apple menu > System Settings > Accessibility > under Motor > Voice Control > turn "Voice Control" ON and set the language and microphone to use. From here you can set voice controlled commands and tasks.
Q: Where have "Parental Controls" gone?
A. Most of the same functionality has been moved to the new Screen Time feature - go to Apple menu > System Settings > Screen Time - see also Apple's support page.
Q: How do I use the new Screen Time (Parental Controls) feature?
A. Go to Apple Menu > System Settings > Screen Time - see Apple's support page.
Q. Most Apple computers include a built-in (iSight/FaceTime) camera. Can this be blocked?
A. Yes. Ventura now has a privacy and security feature that can block software access to the camera. In addition you can also use Screen Time (Parental Controls) to disable the built-in camera for specific users. If you have a laptop, Apple recommends that you do not physically cover the camera or it may damage your computer!
Q: How do I use the new Activation Lock feature?
A. As long as your Mac has a T2 chip, simply make sure the Mac is logged into iCloud (Apple menu > System Settings > your Apple ID in the top-left > iCloud) > click "Show All" on the right > turn ON "Find My Mac" - this switches the activation lock on.
Q: How do I use the new Restore from snapshot feature?
A. You will need to boot into Recovery Mode and restore your Mac from the recent snapshot.
Q: How do I use the new Sidecar feature with an iPad?
NOTE: Sidecar requires a compatible Mac running macOS 10.15 Catalina or later and a compatible iPad running iPadOS 13 or later.
- On your Mac, go to the AirPlay menu icon in your menu bar (the square above a triangle icon in the top right of your screen)
NOTE: You may need to turn this on in System Preferences / System Settings
- If you have an iPad that's compatible with Sidecar it will show up in the AirPlay menu list with it's name
- Select the iPad you want to use as a Sidecar additional display from the AirPlay menu list - the iPad should automatically switch to being an additional display
Some notes about Sidecar:
- Apple has information/instructions for different versions of macOS in their help guide
- The iPad can be used in Sidecar mode either over Wi-Fi or via a physical USB connection - using a USB connection will power the iPad
- Most touch gestures on the iPad will be switched off while in Sidecar mode - a few things may still work such as scrolling a window
- The Apple Pencil can be used on the iPad but it works as a mouse alternative
- Any keyboard connected to the iPad still works
- A control sidebar will appear on the iPad while in Sidecar mode - this can be moved or turned on/off via the Sidecar System Preferences pane / System Settings
- A Touch Bar will appear on the iPad while in Sidecar mode (this is similar to the Touch Bar found on specific Touch Bar model MacBook Pros) - this can be moved or turned on/off via the Sidecar System Preference pane / System Settings
- While an iPad is attached in Sidecar mode you get further options/controls at Apple menu > System Preferences / Settings > Sidecar
- You can arrange the position of the Sidecar display in the normal way via Apple menu > System Preferences / Settings > Displays > Arrangement tab or the "Arrange…" button
Q. I'm trying to use the new Sidecar feature but it doesn't work?
A. Only the following Macs are compatible with the new Sidecar feature:
- MacBook (Early 2016 or newer)
- MacBook Air (Late 2018 or newer)
- MacBook Pro 13"/15" (Mid 2016 or newer)
- Mac mini (Late 2018 or newer)
- iMac 21.5" (Late 2015 or newer)
- iMac 27" (Late 2015 or newer)
- iMac Pro (2017 or newer)
- Mac Pro (2019? or newer)
Q. I'm trying to use Apple Watch unlocking / WPA3 Wi-Fi but it's not working/available?
A. Only the following Macs are compatible with these new features:
- MacBook (Early 2015 or newer)
- MacBook Air (Mid 2013 or newer)
- MacBook Pro 13"/15" (Early 2013 or newer)
- Mac mini (Late 2014 or newer)
- iMac (Late 2013 or newer)
- iMac Pro (2017 or newer)
- Mac Pro (Late 2013 or newer)
You should also read the After Upgrading From macOS 10.15 FAQ below
After Upgrading From macOS 10.15 or earlier
Q. I use an L2TP over IPSec VPN client but it cannot connect any more/doesn't work. What's wrong?
A. If you are using the included macOS VPN client, Ventura L2TP over IPSec VPN connections now require "HMAC-SHA-256" security at the third-party server end - make sure your VPN server is compatible/updated/upgraded!
A. If you use a third party VPN client Ventura does not support legacy System/Kernel Extensions (KEXTs) so make sure your VPN client doesn't use one of these and if it does you'll need to install an upgraded version of the software.
A. If you're trying to use Apple applications like Pages, Numbers, Keynote over the VPN connection make sure your VPN software is compatible with the new ContentFilterExclusionList feature of Ventura.
Q. Ventura has translucent windows. Can I turn this "feature" off?
Q. My menu bar has become transparent again. I used to be able to turn menu bar transparency off but that option has disappeared. What can I do?
A. You can't turn it off completely but you can reduce it's effect by going to System Settings > Accessibility > Display > turn ON "Reduce Transparency". In addition you can now also go
to Apple menu > System Settings > General > and turn OFF "Allow wallpaper tinting in windows".
Q. I don't like the way Ventura looks. Can I change it back to look like my previous OS?
A. Most of the new look and feel cannot be changed. However, if you find the new transparency feature/muted effects annoying you can reduce those effects by going to Apple menu > System Settings >
Accessibility > Display > turn ON "Reduce Transparency" plus you can also try turning ON "Increase contrast" too for a different look and feel. Check the other settings for what might help you and your
individual circumstances/eyesight.
Q. I have multiple volumes with multiple versions of macOS installed on them. I installed Ventura, booted into a different version of macOS and now I cannot boot back into Ventura. What's wrong?
A. Ventura has a Signed System Volume - this means if you install it in the same APFS "container" (partition) as another version of macOS you will have issues booting. If you wish to install macOS
Ventura on the same storage device as older versions of macOS (such as a dual boot configuration) you must create a new "container" (partition) for macOS Ventura and install it to that
separate container/partition! Below is an example of how it can work:
- Container (Partition) disk1
- [volume] macOS 10.13
- [volume] macOS 10.14
- [volume] macOS 10.15
- [volume] macOS 10.15 - Data
- Container (Partition) disk2
- [volume] macOS 13 Ventura
- [volume] macOS 13 Ventura - Data
NOTE: This is a security feature of Ventura. If it sees that the primary Ventura volume has been changed in any way outside of Ventura changing it itself - it's flagged as a potential security risk and may result in Ventura not booting. You can create separate containers/partitions by using Disk Utility (Macintosh HD > Applications > Utilities > Disk Utility) but make sure you turn on View menu > Show Sidebar + View menu > Show All Devices, to see the proper layout.
Q. The Network Utility application (previously in Macintosh HD > System > Library > CoreServices > Applications) has gone/does not work (when opened it reports it has been deprecated). Is it still available?
A. No. It has been deprecated so it is no longer available to use. You can use Terminal commands or here are some (third party) alternative options:
- Info (GUI - interface information) - go to System Settings > Network > select the required interface on the left > click the "Advanced…" button > click "Hardware" tab
- Info (GUI - interface information) - go to Apple menu > About This Mac > System Report > click the "System Report…" button > click "Network" on the left > select the required interface at the top
- Info (GUI - transfer statistics) - go to Macintosh HD > Applications > Utilities > Activity Monitor > "Network" tab
- netstat (macOS terminal command) - netstat man page (manual opens in Terminal)
- ping (macOS terminal command) - ping man page (manual opens in Terminal)
- Lookup (web service) - who.is
- traceroute (macOS terminal command) - traceroute man page (manual opens in Terminal)
- traceroute (GUI) - WhatRoute (US$15 donationware)
- whois (macOS terminal command) - whois man page (manual opens in Terminal)
- finger (macOS terminal command) - finger man page (manual opens in Terminal)
- Port Scan (terminal command) - nmap (install via Homebrew)
Q. How do I configure the new Control Centre menu bar item?
A. Go to System Settings > Control Centre > configure items as you require on the right. In addition you can add favourite Control Centre widgets directly on to the menu bar - just open the Control Centre on the menu bar and drag the widget you want on to the menu bar to create a menu bar icon.
Q. How do I pin/unpin Message conversations?
A. Go to Messages application > select the conversation you want to pin/unpin > drag that conversation upwards to the top just below Search > a circular "Drag here to pin" icon will appear for your to drag the conversation on to.
Q. How do I customise the new Safari start page?
A. Go to Safari application > if one doesn't open automatically, open a new page and click on the 12 dot icon in the top left > then click on the three horizontal lines icon in the bottom right of the Safari window > configure as required.
Q. Where did the "Energy Saver" System Setting go on my laptop?
A. It has been replaced with a new "Battery" System Setting.
Q. I heard Ventura brings back the startup chime on modern Macs. How do I configure this?
A. It should be turned on automatically by default but if it isn't (or you don't want it) go to Apple menu > System Settings > Sound > and turn "Play sound on startup" ON or OFF as required.
Q. Where did the "Notifications" menu bar icon go?
A. It has been replaced - now you click on the clock in the menu bar.
Q. I used to remove the clock in the menu bar - but now it's back, Can I remove it?
A. No. The clock in the menu bar is now required as it is used for viewing "notifications".
Q. I'm trying to change the settings of the clock in the menu bar but the settings are not in Date & Time System Settings. Where have they gone?
A. The menu bar Clock preferences have been moved to System Settings > Control Centre > under Menu Bar Only > click "Clock Options…".
You should also read the After Upgrading From macOS 11 FAQ below
After Upgrading From macOS 11 or earlier
Q. When I copy files I use to have a progress bar window but this has disappeared. Can I get it back?
A. Monterey now allows you to actually close the copy progress bar window (the red dot in the top left of the window) - files will still copy in the background and the filling circle icons still appear in the Finder. If the copy progress bar window is missing or you've accidentally closed it you can easily get it back – start a (large) copy and in the Finder go to the Window menu and select "Show Progress Window".
Q. I'm trying to use Python (scripts) but I don't seem to be able to. What's wrong?
A. macOS 12.3 and later removes Python 2.x - use Python 3 instead (once macOS 12.3 is installed, run the stub /usr/bin/python3 in Terminal which will prompt you to install the latest Xcode developer tools that includes Python 3.x).
Q. I'm trying to use PHP but I don't seem to be able to. What's wrong?
A. macOS Ventura removes PHP. Use Homebrew to install it or install via a third party software stack such as MAMP/MAMP PRO.
Q. I'm trying to use an online storage services e.g., Microsoft OneDrive, Google Drive, Box, or Dropbox, but it doesn't seem to be working properly / works in a different way?
A. macOS 12.3 and later removes support for kernel extensions used by online storage services and has replaced it with a new "File Provider" feature - if you use these applications update to the
latest versions. However, they may not work exactly the same way as before - Microsoft in-depth information on their new "Files
On-Demand" feature and TidBits has great coverage in their Apple's File Provider Forces Mac Cloud Storage Changes article.
Q. I have a MacBook Pro (Early 2016 or newer) or MacBook Air (late 2018 or newer) but when I am using it on battery the screen dims and/or the computer really slows down. Why is this?
A. macOS Ventura has a new low power mode that can reduce the system clock speed and/or display brightness to extend battery life. Go to Apple menu > System Settings > Battery > set "Lower Power Mode" as required.
Q. I'm trying to use some of the new FaceTime features but they just don't work. What's wrong?
A. Many of these new features require newer hardware e.g.
- Spatial audio - requires a 2018 model Mac or newer
- Voice isolation and wide spectrum microphone modes - requires a 2018 model Mac or newer
- Portrait mode (background blur) - requires a Mac with Apple's own processor in it e.g., M1 / M2 / M3, etc
Q. I'm trying to use the new Universal Control feature but it doesn't work. What's wrong?
A. You must have a compatible Mac:
- MacBook (Early 2016 or newer)
- MacBook Air (Late 2018 or newer)
- MacBook Pro 13"/15" (Mid 2016 or newer)
- Mac mini (Late 2018 or newer)
- iMac 21.5" (2017 or newer)
- iMac 5K Retina 27" (Late 2015 or newer)
- iMac Pro (2017 or newer)
- Mac Pro (2019 or newer)
And, Universal Control compatible devices must be signed in to iCloud with the same Apple ID using two-factor authentication. To use wirelessly, both devices must have Bluetooth, Wi-Fi, and Handoff turned on and must be within 10 meters (30 feet) of each other. iPad and Mac must not be sharing a cellular and internet connection.
Q. I'm trying to find "Do Not Disturb" settings in System Settings but they are not there. Where are they?
A. Apple has rolled Do Not Disturb into the new "Focus" feature. Go to System Settings > Focus > and configure as required.
You should also read the After Upgrading From macOS 12 FAQ below
After Upgrading From macOS 12 or earlier
Q. What happened to System Preferences?
A. In line with iOS and iPadOS System Preferences has been renamed to System Settings. The GUI and the way it works has also changed to be more iOS/iPadOS like.
Q. System Settings look completely different to System Preferences. How do I find what I used to use in System Preferences?
A. Here are a few tips:
- You can search System Settings using the Search box in the top left - just type what you used to use and it should hopefully show it
- Generally, you no longer TICK or UNTICK settings - they are now like iOS/iPadOS where you turn them ON or OFF
- Lots of stuff has simply been moved to General e.g., Software Update, (Users & Groups) Login Items, Language & Region, Date & Time, Sharing, Time Machine, and Startup Disk!
- The deeper (manual) networking configuration options are now accessed via Network > select the network on the right > click the "Details…" button > access the deeper settings e.g., TCP/IP, DNS and Hardware via clicking on each configuration on the left
- Keyboard, Mouse, and Trackpad options only appear on the left if the Mac actually has them connected. For instance, using a remote headless Mac with no keyboard/mouse attached means no Keyboard/Mouse option will appear in the list on the left!
- For more information on iCloud settings see our iCloud article
- For more information on privacy/security settings see our Privacy Settings article
Q. I'm trying to use Network Locations but they no longer appear to be available (from the Apple menu). What's wrong?
A. macOS 13 Ventura has moved Network Location support to System Settings. Go to Apple menu > System Settings > Network > click the "…" more pop-up menu and select Locations > Edit Locations. If you have no configured locations then the "Location" option does not appear in the Apple menu - once you configure locations it returns to the Apple menu.
Q. I'm trying to view PostScript/Encapsulated PostScript files using the Finder Quick Look Preview but they no longer work. What's wrong?
A. Ventura no longer supports PostScript/Encapsulated PostScript files using the Finder Quick Look Preview - you will need to open them manually in a supported graphic application.
Q. I'm getting a "Adobe Acrobat Updater is unable to check for the latest updates" error message. What should I do?
Q. Some third party applications are no longer checking for updates/updating themselves automatically. What's wrong?
A. Adobe has a help document to resolve this problem. Ventura now allows you to control some
background services by turning them ON or OFF - go to Apple menu > System Settings > General > Login Items > under "Open at Login" turn ON the applications/services that you need.
Q. I'm trying to turn OFF the "Set time zone automatically using your current location" in System Settings > General > Date & Time but it keeps being turned back ON automatically without warning. What's wrong?
A. Ventura version 13.3 and later tied the time zone setting directly to Location Services. To turn off "Set time zone automatically using your current location" you must first go to System Settings > Privacy & Security > Location Services > click on "Details…" for System Services > and turn OFF "Setting time zone"!
Q. I'm having problems with networking/(slow) Wi-Fi/accessing the internet. What can I do?
A. Sometimes after installing a major upgrade to the Mac operating system your networking configurations can become corrupted - you can try resetting them by following these instructions:
- Restart your computer
- Quit any automatically running applications
- Create a new folder on your Desktop and name it "Old Networking Prefs"
- In the Finder go to Go menu > Go to Folder… > type in "/Library/Preferences/SystemConfiguration/" without the quotemarks
- Click "Go"
- Locate the following files
- com.apple.airport.preferences.plist
- com.apple.network.identification.plist
- com.apple.wifi.message-tracer.plist
- NetworkInterfaces.plist
- preferences.plist
- Copy these files to the "Old Networking Prefs" folder on your Desktop
- Delete the original files from the "SystemConfiguration" folder
NOTE: This will delete all your current networking settings and locations - if you do not want to do this or you do not have a backup stop now and close the Finder window!
- Restart your computer
- Go to Apple menu > System Settings > Network and reset your networking settings and locations as required
Q. I'm trying to print to my printer but it's not working properly. What can I do?
A. Printer drivers may need to be reinstalled after upgrading to Ventura or they can become corrupted. If you are having printing problems the first thing to do is reset the macOS printing system:
- Go to Apple menu > System Settings > Printers & Scanners
- Hold down the Control (ctrl) key on your keyboard (bottom left)
- Click on the any printer in your printer list on the right
- Select "Reset Printing System…" from the contextual menu (in some cases this may take some time)
- When the printing system has reset and there are no printers listed in the printer list Restart your computer
- If your printer is supported by macOS simply add your printer back in System Settings (macOS may download and install the latest printer driver for you)
- If your printer is not supported by macOS go to your printer manufacturer's web site, check your model of printer is compatible with Ventura and download the latest printer driver for your printer (it is best not to use any install discs that came with your printer as the software is likely to pre-date Ventura!)
Q. I'm trying to install a third party application but the installer says it cannot install because the OS is "earlier than 11" or similar. What's wrong?
A. The third party company has coded their installer (incorrectly/badly) to only check for the OS digits. Ventura is "11" so the installer sees the OS as "10" and fails to install. You will need to contact the third party company for an updated installer.
Q. Is Java included with Ventura?
Q. I'm trying to run a Java application/Java in a web browser but it's not working properly. What can I do?
A. Even if you previously manually installed Java you may need to reinstall it. If you need to, read our macOS Java article for information and links to download it and install it. The Java web browser plug-in for Safari is no longer supported.
Q. Is Adobe Flash included with Ventura?
A. No. Safari in Ventura does not support any legacy NPAPI browser plug-ins including Adobe Flash + Adobe Flash is now
unsupported with no further security updates to be issued so you should not even install it for use in a different web browser!
Q. I've installed Ventura and I don't like it. Can I downgrade to macOS 12/11/10.15/10.14/10.13/10.12?
A. Yes, but not easily. We are currently working on an article all about that - check back soon.
Q. Is there anything else you recommend for users of Ventura?
A. Yes:
- Configure your preferred privacy/security settings
- If your Mac has an SSD/Flash storage consider turning on FileVault to encrypt your data - go to Apple menu > System Settings > Privacy & Security > FileVault and turn it on
- Configure iCloud
- Create an emergency boot drive for your Mac
- Backup your computer regularly
- Customise your Notifications experience - go to Apple menu > System Settings > Notifications > configure your preferred settings
- Configure your macOS automatic software update options - go to Apple menu > System Settings > General > Software Update > click the i in a circle icon on the right > configure your preferred settings
- Customise your Control Centre experience - go to Apple menu > System Settings > Control Centre > configure your preferred settings
- If you want to use Siri you can easily turn it on - go to Apple menu > System Settings > Siri > turn ON "Ask Siri"
- Set your default browser - install your preferred browser if you haven't already > then go to Apple menu > System Settings > Desktop & Dock > set your "Default web browser"
- If you want to use the Dictation feature you can easily turn it on - go to Apple menu > System Settings > Keyboard > under Dictation turn 'Dictation' ON
- Go to Macintosh HD > Applications > Safari > Safari menu > Settings > General tab and UNTICK 'Open "safe" files after downloading'
If this information helped you or saved you time and/or money why not donate a little to us via PayPal?
All proceeds go directly to MacStrategy / Burning Helix to help fund this web site.
If this information helped you or saved you time and/or money why not donate a little to us via PayPal?
All proceeds go directly to MacStrategy / Burning Helix to help fund this web site.
Go to this
web page
to donate to us.
Q. I use an L2TP over IPSec VPN client but it cannot connect any more/doesn't work. What's wrong?
A. If you are using the included macOS VPN client, Ventura L2TP over IPSec VPN connections now require "HMAC-SHA-256" security at the third-party server end - make sure your VPN server is compatible/updated/upgraded!A. If you use a third party VPN client Ventura does not support legacy System/Kernel Extensions (KEXTs) so make sure your VPN client doesn't use one of these and if it does you'll need to install an upgraded version of the software.
A. If you're trying to use Apple applications like Pages, Numbers, Keynote over the VPN connection make sure your VPN software is compatible with the new ContentFilterExclusionList feature of Ventura.
Q. Ventura has translucent windows. Can I turn this "feature" off?
Q. My menu bar has become transparent again. I used to be able to turn menu bar transparency off but that option has disappeared. What can I do?
A. You can't turn it off completely but you can reduce it's effect by going to System Settings > Accessibility > Display > turn ON "Reduce Transparency". In addition you can now also go to Apple menu > System Settings > General > and turn OFF "Allow wallpaper tinting in windows".Q. I don't like the way Ventura looks. Can I change it back to look like my previous OS?
A. Most of the new look and feel cannot be changed. However, if you find the new transparency feature/muted effects annoying you can reduce those effects by going to Apple menu > System Settings > Accessibility > Display > turn ON "Reduce Transparency" plus you can also try turning ON "Increase contrast" too for a different look and feel. Check the other settings for what might help you and your individual circumstances/eyesight.Q. I have multiple volumes with multiple versions of macOS installed on them. I installed Ventura, booted into a different version of macOS and now I cannot boot back into Ventura. What's wrong?
A. Ventura has a Signed System Volume - this means if you install it in the same APFS "container" (partition) as another version of macOS you will have issues booting. If you wish to install macOS Ventura on the same storage device as older versions of macOS (such as a dual boot configuration) you must create a new "container" (partition) for macOS Ventura and install it to that separate container/partition! Below is an example of how it can work:- Container (Partition) disk1
- [volume] macOS 10.13
- [volume] macOS 10.14
- [volume] macOS 10.15
- [volume] macOS 10.15 - Data
- Container (Partition) disk2
- [volume] macOS 13 Ventura
- [volume] macOS 13 Ventura - Data
Q. The Network Utility application (previously in Macintosh HD > System > Library > CoreServices > Applications) has gone/does not work (when opened it reports it has been deprecated). Is it still available?
A. No. It has been deprecated so it is no longer available to use. You can use Terminal commands or here are some (third party) alternative options:- Info (GUI - interface information) - go to System Settings > Network > select the required interface on the left > click the "Advanced…" button > click "Hardware" tab
- Info (GUI - interface information) - go to Apple menu > About This Mac > System Report > click the "System Report…" button > click "Network" on the left > select the required interface at the top
- Info (GUI - transfer statistics) - go to Macintosh HD > Applications > Utilities > Activity Monitor > "Network" tab
- netstat (macOS terminal command) - netstat man page (manual opens in Terminal)
- ping (macOS terminal command) - ping man page (manual opens in Terminal)
- Lookup (web service) - who.is
- traceroute (macOS terminal command) - traceroute man page (manual opens in Terminal)
- traceroute (GUI) - WhatRoute (US$15 donationware)
- whois (macOS terminal command) - whois man page (manual opens in Terminal)
- finger (macOS terminal command) - finger man page (manual opens in Terminal)
- Port Scan (terminal command) - nmap (install via Homebrew)
Q. How do I configure the new Control Centre menu bar item?
A. Go to System Settings > Control Centre > configure items as you require on the right. In addition you can add favourite Control Centre widgets directly on to the menu bar - just open the Control Centre on the menu bar and drag the widget you want on to the menu bar to create a menu bar icon.Q. How do I pin/unpin Message conversations?
A. Go to Messages application > select the conversation you want to pin/unpin > drag that conversation upwards to the top just below Search > a circular "Drag here to pin" icon will appear for your to drag the conversation on to.Q. How do I customise the new Safari start page?
A. Go to Safari application > if one doesn't open automatically, open a new page and click on the 12 dot icon in the top left > then click on the three horizontal lines icon in the bottom right of the Safari window > configure as required.Q. Where did the "Energy Saver" System Setting go on my laptop?
A. It has been replaced with a new "Battery" System Setting.Q. I heard Ventura brings back the startup chime on modern Macs. How do I configure this?
A. It should be turned on automatically by default but if it isn't (or you don't want it) go to Apple menu > System Settings > Sound > and turn "Play sound on startup" ON or OFF as required.Q. Where did the "Notifications" menu bar icon go?
A. It has been replaced - now you click on the clock in the menu bar.Q. I used to remove the clock in the menu bar - but now it's back, Can I remove it?
A. No. The clock in the menu bar is now required as it is used for viewing "notifications".Q. I'm trying to change the settings of the clock in the menu bar but the settings are not in Date & Time System Settings. Where have they gone?
A. The menu bar Clock preferences have been moved to System Settings > Control Centre > under Menu Bar Only > click "Clock Options…".You should also read the After Upgrading From macOS 11 FAQ below
After Upgrading From macOS 11 or earlier
Q. When I copy files I use to have a progress bar window but this has disappeared. Can I get it back?
A. Monterey now allows you to actually close the copy progress bar window (the red dot in the top left of the window) - files will still copy in the background and the filling circle icons still appear in the Finder. If the copy progress bar window is missing or you've accidentally closed it you can easily get it back – start a (large) copy and in the Finder go to the Window menu and select "Show Progress Window".
Q. I'm trying to use Python (scripts) but I don't seem to be able to. What's wrong?
A. macOS 12.3 and later removes Python 2.x - use Python 3 instead (once macOS 12.3 is installed, run the stub /usr/bin/python3 in Terminal which will prompt you to install the latest Xcode developer tools that includes Python 3.x).
Q. I'm trying to use PHP but I don't seem to be able to. What's wrong?
A. macOS Ventura removes PHP. Use Homebrew to install it or install via a third party software stack such as MAMP/MAMP PRO.
Q. I'm trying to use an online storage services e.g., Microsoft OneDrive, Google Drive, Box, or Dropbox, but it doesn't seem to be working properly / works in a different way?
A. macOS 12.3 and later removes support for kernel extensions used by online storage services and has replaced it with a new "File Provider" feature - if you use these applications update to the
latest versions. However, they may not work exactly the same way as before - Microsoft in-depth information on their new "Files
On-Demand" feature and TidBits has great coverage in their Apple's File Provider Forces Mac Cloud Storage Changes article.
Q. I have a MacBook Pro (Early 2016 or newer) or MacBook Air (late 2018 or newer) but when I am using it on battery the screen dims and/or the computer really slows down. Why is this?
A. macOS Ventura has a new low power mode that can reduce the system clock speed and/or display brightness to extend battery life. Go to Apple menu > System Settings > Battery > set "Lower Power Mode" as required.
Q. I'm trying to use some of the new FaceTime features but they just don't work. What's wrong?
A. Many of these new features require newer hardware e.g.
- Spatial audio - requires a 2018 model Mac or newer
- Voice isolation and wide spectrum microphone modes - requires a 2018 model Mac or newer
- Portrait mode (background blur) - requires a Mac with Apple's own processor in it e.g., M1 / M2 / M3, etc
Q. I'm trying to use the new Universal Control feature but it doesn't work. What's wrong?
A. You must have a compatible Mac:
- MacBook (Early 2016 or newer)
- MacBook Air (Late 2018 or newer)
- MacBook Pro 13"/15" (Mid 2016 or newer)
- Mac mini (Late 2018 or newer)
- iMac 21.5" (2017 or newer)
- iMac 5K Retina 27" (Late 2015 or newer)
- iMac Pro (2017 or newer)
- Mac Pro (2019 or newer)
And, Universal Control compatible devices must be signed in to iCloud with the same Apple ID using two-factor authentication. To use wirelessly, both devices must have Bluetooth, Wi-Fi, and Handoff turned on and must be within 10 meters (30 feet) of each other. iPad and Mac must not be sharing a cellular and internet connection.
Q. I'm trying to find "Do Not Disturb" settings in System Settings but they are not there. Where are they?
A. Apple has rolled Do Not Disturb into the new "Focus" feature. Go to System Settings > Focus > and configure as required.
You should also read the After Upgrading From macOS 12 FAQ below
After Upgrading From macOS 12 or earlier
Q. What happened to System Preferences?
A. In line with iOS and iPadOS System Preferences has been renamed to System Settings. The GUI and the way it works has also changed to be more iOS/iPadOS like.
Q. System Settings look completely different to System Preferences. How do I find what I used to use in System Preferences?
A. Here are a few tips:
- You can search System Settings using the Search box in the top left - just type what you used to use and it should hopefully show it
- Generally, you no longer TICK or UNTICK settings - they are now like iOS/iPadOS where you turn them ON or OFF
- Lots of stuff has simply been moved to General e.g., Software Update, (Users & Groups) Login Items, Language & Region, Date & Time, Sharing, Time Machine, and Startup Disk!
- The deeper (manual) networking configuration options are now accessed via Network > select the network on the right > click the "Details…" button > access the deeper settings e.g., TCP/IP, DNS and Hardware via clicking on each configuration on the left
- Keyboard, Mouse, and Trackpad options only appear on the left if the Mac actually has them connected. For instance, using a remote headless Mac with no keyboard/mouse attached means no Keyboard/Mouse option will appear in the list on the left!
- For more information on iCloud settings see our iCloud article
- For more information on privacy/security settings see our Privacy Settings article
Q. I'm trying to use Network Locations but they no longer appear to be available (from the Apple menu). What's wrong?
A. macOS 13 Ventura has moved Network Location support to System Settings. Go to Apple menu > System Settings > Network > click the "…" more pop-up menu and select Locations > Edit Locations. If you have no configured locations then the "Location" option does not appear in the Apple menu - once you configure locations it returns to the Apple menu.
Q. I'm trying to view PostScript/Encapsulated PostScript files using the Finder Quick Look Preview but they no longer work. What's wrong?
A. Ventura no longer supports PostScript/Encapsulated PostScript files using the Finder Quick Look Preview - you will need to open them manually in a supported graphic application.
Q. I'm getting a "Adobe Acrobat Updater is unable to check for the latest updates" error message. What should I do?
Q. Some third party applications are no longer checking for updates/updating themselves automatically. What's wrong?
A. Adobe has a help document to resolve this problem. Ventura now allows you to control some
background services by turning them ON or OFF - go to Apple menu > System Settings > General > Login Items > under "Open at Login" turn ON the applications/services that you need.
Q. I'm trying to turn OFF the "Set time zone automatically using your current location" in System Settings > General > Date & Time but it keeps being turned back ON automatically without warning. What's wrong?
A. Ventura version 13.3 and later tied the time zone setting directly to Location Services. To turn off "Set time zone automatically using your current location" you must first go to System Settings > Privacy & Security > Location Services > click on "Details…" for System Services > and turn OFF "Setting time zone"!
Q. I'm having problems with networking/(slow) Wi-Fi/accessing the internet. What can I do?
A. Sometimes after installing a major upgrade to the Mac operating system your networking configurations can become corrupted - you can try resetting them by following these instructions:
- Restart your computer
- Quit any automatically running applications
- Create a new folder on your Desktop and name it "Old Networking Prefs"
- In the Finder go to Go menu > Go to Folder… > type in "/Library/Preferences/SystemConfiguration/" without the quotemarks
- Click "Go"
- Locate the following files
- com.apple.airport.preferences.plist
- com.apple.network.identification.plist
- com.apple.wifi.message-tracer.plist
- NetworkInterfaces.plist
- preferences.plist
- Copy these files to the "Old Networking Prefs" folder on your Desktop
- Delete the original files from the "SystemConfiguration" folder
NOTE: This will delete all your current networking settings and locations - if you do not want to do this or you do not have a backup stop now and close the Finder window!
- Restart your computer
- Go to Apple menu > System Settings > Network and reset your networking settings and locations as required
Q. I'm trying to print to my printer but it's not working properly. What can I do?
A. Printer drivers may need to be reinstalled after upgrading to Ventura or they can become corrupted. If you are having printing problems the first thing to do is reset the macOS printing system:
- Go to Apple menu > System Settings > Printers & Scanners
- Hold down the Control (ctrl) key on your keyboard (bottom left)
- Click on the any printer in your printer list on the right
- Select "Reset Printing System…" from the contextual menu (in some cases this may take some time)
- When the printing system has reset and there are no printers listed in the printer list Restart your computer
- If your printer is supported by macOS simply add your printer back in System Settings (macOS may download and install the latest printer driver for you)
- If your printer is not supported by macOS go to your printer manufacturer's web site, check your model of printer is compatible with Ventura and download the latest printer driver for your printer (it is best not to use any install discs that came with your printer as the software is likely to pre-date Ventura!)
Q. I'm trying to install a third party application but the installer says it cannot install because the OS is "earlier than 11" or similar. What's wrong?
A. The third party company has coded their installer (incorrectly/badly) to only check for the OS digits. Ventura is "11" so the installer sees the OS as "10" and fails to install. You will need to contact the third party company for an updated installer.
Q. Is Java included with Ventura?
Q. I'm trying to run a Java application/Java in a web browser but it's not working properly. What can I do?
A. Even if you previously manually installed Java you may need to reinstall it. If you need to, read our macOS Java article for information and links to download it and install it. The Java web browser plug-in for Safari is no longer supported.
Q. Is Adobe Flash included with Ventura?
A. No. Safari in Ventura does not support any legacy NPAPI browser plug-ins including Adobe Flash + Adobe Flash is now
unsupported with no further security updates to be issued so you should not even install it for use in a different web browser!
Q. I've installed Ventura and I don't like it. Can I downgrade to macOS 12/11/10.15/10.14/10.13/10.12?
A. Yes, but not easily. We are currently working on an article all about that - check back soon.
Q. Is there anything else you recommend for users of Ventura?
A. Yes:
- Configure your preferred privacy/security settings
- If your Mac has an SSD/Flash storage consider turning on FileVault to encrypt your data - go to Apple menu > System Settings > Privacy & Security > FileVault and turn it on
- Configure iCloud
- Create an emergency boot drive for your Mac
- Backup your computer regularly
- Customise your Notifications experience - go to Apple menu > System Settings > Notifications > configure your preferred settings
- Configure your macOS automatic software update options - go to Apple menu > System Settings > General > Software Update > click the i in a circle icon on the right > configure your preferred settings
- Customise your Control Centre experience - go to Apple menu > System Settings > Control Centre > configure your preferred settings
- If you want to use Siri you can easily turn it on - go to Apple menu > System Settings > Siri > turn ON "Ask Siri"
- Set your default browser - install your preferred browser if you haven't already > then go to Apple menu > System Settings > Desktop & Dock > set your "Default web browser"
- If you want to use the Dictation feature you can easily turn it on - go to Apple menu > System Settings > Keyboard > under Dictation turn 'Dictation' ON
- Go to Macintosh HD > Applications > Safari > Safari menu > Settings > General tab and UNTICK 'Open "safe" files after downloading'
If this information helped you or saved you time and/or money why not donate a little to us via PayPal?
All proceeds go directly to MacStrategy / Burning Helix to help fund this web site.
If this information helped you or saved you time and/or money why not donate a little to us via PayPal?
All proceeds go directly to MacStrategy / Burning Helix to help fund this web site.
Go to this
web page
to donate to us.
Q. What happened to System Preferences?
A. In line with iOS and iPadOS System Preferences has been renamed to System Settings. The GUI and the way it works has also changed to be more iOS/iPadOS like.Q. System Settings look completely different to System Preferences. How do I find what I used to use in System Preferences?
A. Here are a few tips:- You can search System Settings using the Search box in the top left - just type what you used to use and it should hopefully show it
- Generally, you no longer TICK or UNTICK settings - they are now like iOS/iPadOS where you turn them ON or OFF
- Lots of stuff has simply been moved to General e.g., Software Update, (Users & Groups) Login Items, Language & Region, Date & Time, Sharing, Time Machine, and Startup Disk!
- The deeper (manual) networking configuration options are now accessed via Network > select the network on the right > click the "Details…" button > access the deeper settings e.g., TCP/IP, DNS and Hardware via clicking on each configuration on the left
- Keyboard, Mouse, and Trackpad options only appear on the left if the Mac actually has them connected. For instance, using a remote headless Mac with no keyboard/mouse attached means no Keyboard/Mouse option will appear in the list on the left!
- For more information on iCloud settings see our iCloud article
- For more information on privacy/security settings see our Privacy Settings article
Q. I'm trying to use Network Locations but they no longer appear to be available (from the Apple menu). What's wrong?
A. macOS 13 Ventura has moved Network Location support to System Settings. Go to Apple menu > System Settings > Network > click the "…" more pop-up menu and select Locations > Edit Locations. If you have no configured locations then the "Location" option does not appear in the Apple menu - once you configure locations it returns to the Apple menu.Q. I'm trying to view PostScript/Encapsulated PostScript files using the Finder Quick Look Preview but they no longer work. What's wrong?
A. Ventura no longer supports PostScript/Encapsulated PostScript files using the Finder Quick Look Preview - you will need to open them manually in a supported graphic application.Q. I'm getting a "Adobe Acrobat Updater is unable to check for the latest updates" error message. What should I do?
Q. Some third party applications are no longer checking for updates/updating themselves automatically. What's wrong?
A. Adobe has a help document to resolve this problem. Ventura now allows you to control some background services by turning them ON or OFF - go to Apple menu > System Settings > General > Login Items > under "Open at Login" turn ON the applications/services that you need.Q. I'm trying to turn OFF the "Set time zone automatically using your current location" in System Settings > General > Date & Time but it keeps being turned back ON automatically without warning. What's wrong?
A. Ventura version 13.3 and later tied the time zone setting directly to Location Services. To turn off "Set time zone automatically using your current location" you must first go to System Settings > Privacy & Security > Location Services > click on "Details…" for System Services > and turn OFF "Setting time zone"!Q. I'm having problems with networking/(slow) Wi-Fi/accessing the internet. What can I do?
A. Sometimes after installing a major upgrade to the Mac operating system your networking configurations can become corrupted - you can try resetting them by following these instructions:- Restart your computer
- Quit any automatically running applications
- Create a new folder on your Desktop and name it "Old Networking Prefs"
- In the Finder go to Go menu > Go to Folder… > type in "/Library/Preferences/SystemConfiguration/" without the quotemarks
- Click "Go"
- Locate the following files
- com.apple.airport.preferences.plist
- com.apple.network.identification.plist
- com.apple.wifi.message-tracer.plist
- NetworkInterfaces.plist
- preferences.plist
- Copy these files to the "Old Networking Prefs" folder on your Desktop
- Delete the original files from the "SystemConfiguration" folder NOTE: This will delete all your current networking settings and locations - if you do not want to do this or you do not have a backup stop now and close the Finder window!
- Restart your computer
- Go to Apple menu > System Settings > Network and reset your networking settings and locations as required
Q. I'm trying to print to my printer but it's not working properly. What can I do?
A. Printer drivers may need to be reinstalled after upgrading to Ventura or they can become corrupted. If you are having printing problems the first thing to do is reset the macOS printing system:- Go to Apple menu > System Settings > Printers & Scanners
- Hold down the Control (ctrl) key on your keyboard (bottom left)
- Click on the any printer in your printer list on the right
- Select "Reset Printing System…" from the contextual menu (in some cases this may take some time)
- When the printing system has reset and there are no printers listed in the printer list Restart your computer
- If your printer is supported by macOS simply add your printer back in System Settings (macOS may download and install the latest printer driver for you)
- If your printer is not supported by macOS go to your printer manufacturer's web site, check your model of printer is compatible with Ventura and download the latest printer driver for your printer (it is best not to use any install discs that came with your printer as the software is likely to pre-date Ventura!)
Q. I'm trying to install a third party application but the installer says it cannot install because the OS is "earlier than 11" or similar. What's wrong?
A. The third party company has coded their installer (incorrectly/badly) to only check for the OS digits. Ventura is "11" so the installer sees the OS as "10" and fails to install. You will need to contact the third party company for an updated installer.Q. Is Java included with Ventura?
Q. I'm trying to run a Java application/Java in a web browser but it's not working properly. What can I do?
A. Even if you previously manually installed Java you may need to reinstall it. If you need to, read our macOS Java article for information and links to download it and install it. The Java web browser plug-in for Safari is no longer supported.Q. Is Adobe Flash included with Ventura?
A. No. Safari in Ventura does not support any legacy NPAPI browser plug-ins including Adobe Flash + Adobe Flash is now unsupported with no further security updates to be issued so you should not even install it for use in a different web browser!Q. I've installed Ventura and I don't like it. Can I downgrade to macOS 12/11/10.15/10.14/10.13/10.12?
A. Yes, but not easily. We are currently working on an article all about that - check back soon.Q. Is there anything else you recommend for users of Ventura?
A. Yes:- Configure your preferred privacy/security settings
- If your Mac has an SSD/Flash storage consider turning on FileVault to encrypt your data - go to Apple menu > System Settings > Privacy & Security > FileVault and turn it on
- Configure iCloud
- Create an emergency boot drive for your Mac
- Backup your computer regularly
- Customise your Notifications experience - go to Apple menu > System Settings > Notifications > configure your preferred settings
- Configure your macOS automatic software update options - go to Apple menu > System Settings > General > Software Update > click the i in a circle icon on the right > configure your preferred settings
- Customise your Control Centre experience - go to Apple menu > System Settings > Control Centre > configure your preferred settings
- If you want to use Siri you can easily turn it on - go to Apple menu > System Settings > Siri > turn ON "Ask Siri"
- Set your default browser - install your preferred browser if you haven't already > then go to Apple menu > System Settings > Desktop & Dock > set your "Default web browser"
- If you want to use the Dictation feature you can easily turn it on - go to Apple menu > System Settings > Keyboard > under Dictation turn 'Dictation' ON
- Go to Macintosh HD > Applications > Safari > Safari menu > Settings > General tab and UNTICK 'Open "safe" files after downloading'
If this information helped you or saved you time and/or money why not donate a little to us via PayPal?
All proceeds go directly to MacStrategy / Burning Helix to help fund this web site.
All proceeds go directly to MacStrategy / Burning Helix to help fund this web site.
If this information helped you or saved you time and/or money why not donate a little to us via PayPal?
All proceeds go directly to MacStrategy / Burning Helix to help fund this web site.
Go to this
web page
to donate to us.
All proceeds go directly to MacStrategy / Burning Helix to help fund this web site.
Go to this
web page
to donate to us.
