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iPhone 12 Pro / 12 Pro Max Frequently Asked Questions FAQ

Article ID = 272
Article Title = iPhone 12 Pro / 12 Pro Max Frequently Asked Questions FAQ
Article Author(s) = Graham Needham (BH)
Article Created On = 14th October 2020
Article Last Updated = 12th November 2020
Article URL = https://www.macstrategy.com/article.php?272

Article Brief Description:
Frequently Asked Questions about the iPhone 12 Pro / 12 Pro Max
Trade-In Your iPhone
If you are in the United States of America (USA) Amazon.com has a special iPhone trade-in program currently in operation offering special prices on iPhone trade-ins. There is also the official Apple GiveBack service.
Q. When is the iPhone 12 Pro / 12 Pro Max European launch dates?
A. The iPhone 12 Pro was announced on the 13th October 2020 with pre-orders in the UK starting on 16th October and first availability/shipping on the 23rd October.
A. The iPhone 12 Pro Max was announced on the 13th October 2020 with pre-orders in the UK starting on 6th November and first availability/shipping on the 13th November.
Q. What models are available?
A. There are two sizes: iPhone 12 Pro (6.1" diagonal screen) and iPhone 12 Pro Max (6.7" diagonal screen).
Q. Other than the screen size is there any other differences between the two models?
A. Due to the larger size of the iPhone 12 Pro Max model it has a larger battery and therefore lasts longer in all aspects over the smaller, standard model (thus, it's also slightly heavier). The iPhone 12 Pro Max has better Telephoto lenses over the standard Pro - see details below.
Q. What are the primary new/upgraded features of the iPhone 12 Pro / 12 Pro Max compared to the older models?
  • A14 Bionic processor with 6 cores
  • 5G support
  • The toughest glass in a smartphone - ceramic shield
  • iP68 dust/water resistance (water resistant to a depth of 6 metres for up to 30 minutes)
  • LiDAR scanner
  • New Telephoto lenses:
    • The 52mm telephoto lens in the ‌iPhone 12 Pro‌ supports 2x optical zoom, a 4x total optical zoom range across all lenses, plus a 10x maximum digital zoom
    • The 65mm telephoto lens in the ‌iPhone 12 Pro‌ Max supports 2.5x optical zoom, a 5x total optical zoom range across all lenses, plus a 12x maximum digital zoom
  • Dolby Vision HDR video recording 4K up to 60 fps
  • Deep Fusion support for all cameras
  • Apple ProRaw support - available with a future free software update
  • MagSafe for (charging) accessories
See Apple UK's comparison chart for a full feature by feature comparison.
Q. Is the iPhone 12 Pro / 12 Pro Max splash, water, and dust resistant?
A. Yes, rated IP68 under IEC standard 60529 (maximum depth of 6 metres for up to 30 minutes).
Q. Does the iPhone 12 Pro / 12 Pro Max come with a 3.5mm headphone jack?
A. No.
Q. What colours is the iPhone 12 Pro / 12 Pro Max available in?
A. Silver, graphite, gold and pacific blue.
Q. What storage capacities is the iPhone 12 Pro / 12 Pro Max available in?
A. 128GB, 256GB and 512GB.
Q. What are the system requirements for using an iPhone 12 Pro / 12 Pro Max?
A. The following are required:
Q. I'm not running OS X 10.11.6 or later. What can I do?
A. Check to see if you can upgrade to OS X 10.11.6 or later.
Q. What 5G bands/frequencies does the iPhone 12 Pro / 12 Pro Max support?
A. The iPhone 12 / 12 mini supports up to 18 5G bands. 5G NR mmWave (Bands n260, n261) are only supported in the USA with USA specific models of iPhone 12 / 12 mini.
Q. Can I turn 5G off to help with battery life?
A. Yes. Go to Settings app > Cellular/Mobile Data > tap on your Data Plan > Voice & Data > choose "5G On", "5G Auto", "LTE" as required. Also, go back to Data Plan > tap Data Mode and choose an option.
Q. How can I tell what type of 5G connection I have?
A. The display will show a 5G, 5G+ or 5Guw connectivity symbol. 5G+ = 5G Higher Frequency. 5Guw = 5G Ultra Wide.
Q. Does the iPhone 12 Pro / 12 Pro Max support 3D-Touch?
A. No. But it does have haptic touch feedback.
Q. Dual SIM support sounds great. Can I use any two SIMs I want?
A. No. Read all about Apple's Dual SIM technology here. In addition carriers must support the technology - Apple list carrier support by country here.
Q. Can I use third-party wireless chargers?
A. Yes, wireless charging uses the Qi standard so any official Qi compatible charger should charge the iPhone 12 Pro / 12 Pro Max. Examples include:
Q. What is Face ID?
Q. Can you tell me more about Face ID?
A. We've moved our FAQ regarding Face ID to its own separate article.
Q. The iPhone 12 Pro / 12 Pro Max only comes with a "Lightning" connector and no 3.5mm audio out socket - can I still use older headphones/earbuds/audio devices that have 3.5mm connector?
A. Yes. But the iPhone 12 Pro / 12 Pro Max does not come with a Lightning to 3.5mm audio connector adaptor in the box - it is available to buy separately Buy it now at Buy it now at Amazon UK Buy it now at Amazon USA
Q. The iPhone 12 Pro / 12 Pro Max comes with a "Lightning" connector. Can I still connect it to my computer/older devices?
A. Potentially, yes. The iPhone 12 Pro / 12 Pro Max comes with a Lightning to USB-C connector cable in the box which allows you to connect the iPhone 12 Pro / 12 Pro Max to your modern Mac or Windows PC. If you need compatibility with older computers/other devices you may need one of the following products: Many third-party products are also available.
Q. Does the iPhone 12 / 12 mini come with EarPods/AirPods?
A. No, EarPods are no longer supplied in the box (unless you are in certain countries that require them by law e.g. France). If you don't already have some, official Apple EarPods/AirPods are available to buy separately: Many third-party products are also available.
Q. Does the iPhone 12 / 12 mini come with a USB charger?
A. No, a USB charger is no longer supplied in the box. If you don't already have one, an 18W USB-C charger from Apple is available to buy separately: Buy it now at Buy it now at Amazon UK Buy it now at Amazon USA
Many third-party products are also available.
Q. Are older models of iPhone still available to buy?
A. Yes. The iPhone 11, Xʀ and SE (2nd generation) are still available to buy (availability of colours and storage capacities may have changed since original launch):
  • iPhone 11 (64GB/128GB/256GB - white, black, green, yellow, purple, Product RED)
  • iPhone Xʀ (64GB/128GB - white, black, blue, yellow, coral, Product RED)
  • iPhone SE (2nd generation) (64GB/128GB/256GB - white, black, Product RED)
Apple also launched a new lower priced iPhone model - the iPhone 12 / 12 mini.
Q. What version of iOS does the iPhone 12 Pro / 12 Pro Max come with?
A. It comes with iOS 14.
Q. What Apple apps come with the iPhone?
A. Below is a list of standard Apple provided iOS apps included with iOS 12 that can now be removed hidden (not all apps are installed on older devices):
  • App Store
  • Books
  • Calculator (not included on iPads)
  • Calendar
  • Camera
  • Clock
  • Compass (not included on iPads)
  • Contacts†
  • FaceTime
  • Files
  • Find My iPhone/iPad/iPod
  • Find My Friends
  • Health
  • Home
  • iTunes Store
  • Mail
  • Maps
  • Measure
  • Messages
  • Music††
  • News
  • Notes
  • Phone (not included on iPads)
  • Photos
  • Podcasts
  • Reminders
  • Safari
  • Settings
  • Siri
  • Stocks
  • Tips
  • TV
  • Voice Memos
  • Wallet (not included on iPads)
  • Watch††† (not included on iPads)
  • Weather (not included on iPads)
NOTE: Apps can only be re-downloaded unhidden or "updated" via your iOS device - you cannot use iTunes. This is because apps are not actually deleted from your device (only user data and necessary hooks are removed). The signed, secure version of the app remains on your device, just hidden. "Re-downloading" an app doesn't actually involve a download and instead simply "unhides" the app on your device.
† - You can remove hide the Contacts app from an iPhone only. If you remove hide Contacts, you won't lose your contact information. You can still find all of that information in the Phone app.
†† - If you remove hide the Music app, it won’t be available to use with CarPlay.
††† - If you try to remove hide the Watch app from an iPhone that's paired with an Apple Watch, an alert asks you to unpair your Apple Watch before you can remove the app.

And the following Apple apps are also pre-installed:
  • Pages
  • Numbers
  • Keynote
  • iMovie
  • GarageBand
  • Clips
  • Apple Store
And the following Apple apps are available to download for free from the iOS App Store:
Q. I don't want iOS 14. Can I install/run an earlier version of iOS?
A. No.

Article Keywords: iPhone 12 Pro Max v14iOS iOS14 iOS 14

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