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iPhone 11 Pro / 11 Pro Max Frequently Asked Questions FAQ

Article ID = 237
Article Title = iPhone 11 Pro / 11 Pro Max Frequently Asked Questions FAQ
Article Author(s) = Graham Needham (BH)
Article Created On = 11th September 2019
Article Last Updated = 12th September 2019
Article URL =

Article Brief Description:
Frequently Asked Questions about the iPhone 11 Pro / 11 Pro Max
Trade-In Your iPhone
If you are in the United States of America (USA) has a special iPhone trade-in program currently in operation offering special prices on iPhone trade-ins. There is also the official Apple GiveBack service.
Q. When is the iPhone 11 Pro European launch dates?
A. The iPhone 11 was announced on the 10th September 2019 with pre-orders on 13th September and starts shipping on the 20th September 2019.
Q. What models are available?
A. There are two sizes: 11 Pro (5.8" diagonal screen) and 11 Pro Max (6.5" diagonal screen).
Q. Other than the screen size is there any other differences between the two models?
A. The only other difference as that due to the larger size of the 11 Pro Max model it has a larger battery and therefore lasts longer in all aspects over the smaller, standard model (thus, it's also slightly heavier).
Q. What are the primary new/upgraded features of the iPhone 11 Pro compared to the older models?
  • A13 Bionic processor with 64-bit architecture and third-gen Neural Engine
  • U1 chip for spatial awareness
  • All‑new triple‑camera system including:
    • Wide + ultra-wide + telephoto lenses
    • Portrait Mode with Depth Control for humans, pets and objects (previously humans only)
    • Night mode
    • QuickTake video recording shortcut
    • 6 Portrait Lighting effects (previously only 3)
    • Next-gen Smart HDR
  • 12MP front facing TrueDepth camera including slo-mo video at 120fps (slofie)
  • WiFi 6 aka 802.11ax
  • Dolby Atmos sound
  • The toughest glass in a smartphone
  • Water resistant to twice the depth (iPhone 11 Pro is water resistant up to 4 meters for up to 30 minutes — quadruple the depth of iPhone XR)
  • Better battery life
See Apple UK's comparison chart for a full feature by feature comparison.
Q. Is the iPhone 11 Pro splash, water, and dust resistant?
A. Yes, rated IP68 under IEC standard 60529 (maximum depth of 4 meters up to 30 minutes).
Q. Does the iPhone 11 Pro come with a 3.5mm headphone jack?
A. No.
Q. What colours is the iPhone 11 Pro available in?
A. Gold, Space Gray, Silver, Midnight Green.
Q. What storage capacities is the iPhone 11 Pro available in?
A. 64GB, 256GB and 512GB.
Q. What are the system requirements for using an iPhone 11 Pro?
A. The following are required:
Q. I'm not running OS X 10.11.6 or later. What can I do?
A. Check to see if you can upgrade to OS X 10.11.6 or later.
Q. iPhone 11 Pro supports 4G/LTE in other countries outside of the USA. Can I take advantage of this in Europe?
Q. What mobile frequencies does the iPhone 11 Pro support?
A. The iPhone 11 Pro supports up to 30 LTE/4G bands including those used in Europe.
Q. Does the iPhone 11 Pro support 3D-Touch?
A. No. But it does have haptic touch feedback.
Q. Dual SIM support sounds great. Can I use any two SIMs I want?
A. No. Read all about Apple's Dual SIM technology here. In addition carriers must support the technology - Apple list carrier support by country here.
Q. Can I use third-party wireless chargers?
A. Yes, wireless charging uses the Qi standard so any official Qi compatible charger should charge the iPhone 11. Examples include:
Q. What is Face ID?
Q. Can you tell me more about Face ID?
A. We've moved our FAQ regarding Face ID to its own separate article.
Q. The iPhone 11 Pro only comes with a "Lightning" connector and no 3.5mm audio out socket - can I still use older headphones/earbuds/audio devices that have 3.5mm connector?
A. Yes. But the iPhone 11 Pro does not come with a Lightning to 3.5mm audio connector adaptor in the box - it is available to buy separately Buy it now at Buy it now at Amazon UK Buy it now at Amazon USA
Q. The iPhone 11 Pro comes with a "Lightning" connector. Can I still connect it to my computer/older devices?
A. Potentially, yes. The iPhone 11 Pro comes with a Lightning to USB connector cable in the box which allows you to connect the iPhone 11 to your Mac or Windows PC. If you need compatibility with other devices you may need one of the following products:
Q. Are older models of iPhone still available to buy?
A. Yes. The iPhone Xʀ and 8/8+ are still available to buy (availability of colours and storage capacities may have changed since original launch):
  • iPhone Xʀ 64GB/128GB (white, black, blue, yellow, coral, Product RED)
  • iPhone 8/8+ 64GB/128GB (space gray, silver, gold)
Apple also launched a new lower priced iPhone model - the iPhone 11.
Q. What version of iOS does the iPhone 11 Pro come with?
A. It comes with iOS 13.
Q. What Apple apps come with the iPhone?
A. Below is a list of standard Apple provided iOS apps included with iOS 12 that can now be removed hidden (not all apps are installed on older devices):
  • App Store
  • Books
  • Calculator (not included on iPads)
  • Calendar
  • Camera
  • Clock
  • Compass (not included on iPads)
  • Contacts†
  • FaceTime
  • Files
  • Find My iPhone/iPad/iPod
  • Find My Friends
  • Health
  • Home
  • iTunes Store
  • Mail
  • Maps
  • Measure
  • Messages
  • Music††
  • News
  • Notes
  • Phone (not included on iPads)
  • Photos
  • Podcasts
  • Reminders
  • Safari
  • Settings
  • Siri
  • Stocks
  • Tips
  • TV
  • Voice Memos
  • Wallet (not included on iPads)
  • Watch††† (not included on iPads)
  • Weather (not included on iPads)
NOTE: Apps can only be re-downloaded unhidden or "updated" via your iOS device - you cannot use iTunes. This is because apps are not actually deleted from your device (only user data and necessary hooks are removed). The signed, secure version of the app remains on your device, just hidden. "Re-downloading" an app doesn't actually involve a download and instead simply "unhides" the app on your device.
† - You can remove hide the Contacts app from an iPhone only. If you remove hide Contacts, you won't lose your contact information. You can still find all of that information in the Phone app.
†† - If you remove hide the Music app, it won’t be available to use with CarPlay.
††† - If you try to remove hide the Watch app from an iPhone that's paired with an Apple Watch, an alert asks you to unpair your Apple Watch before you can remove the app.

And the following Apple apps are also pre-installed:
  • iMovie
  • GarageBand
  • Pages
  • Keynote
  • Numbers
  • iTunes U
  • Clips
  • Apple Store
And the following Apple apps are available to download for free from the iOS App Store:
  • Trailers
  • Apple TV Remote
  • iTunes Remote
  • Music Memos
  • Support
Q. I don't want iOS 13. Can I install/run an earlier version of iOS?
A. No.

Article Keywords: iPhone 11 Pro Max v13iOS iOS13 v14iOS iOS14 iOS 13 14

This article is © MacStrategy » a trading name of Burning Helix. As an Amazon Associate, employees of MacStrategy's holding company (Burning Helix sro) may earn from qualifying purchases. Apple, the Apple logo, and Mac are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

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