iCloud Frequently Asked Questions FAQ
Article ID = 18Article Title = iCloud Frequently Asked Questions FAQ
Article Author(s) = Graham Needham (BH)
Article Created On = 1st July 2011
Article Last Updated = 6th April 2022
Article URL = https://www.macstrategy.com/article.php?18
Article Brief Description:
Frequently Asked Questions about iCloud
Q. When was iCloud launched?
A. Apple launched iCloud on the 12th October 2011.Q. How much does iCloud cost?
A. The "basic" iCloud service is free (with 5GB of storage space).Q. What do I need to use the iCloud service?
A. To get the full benefits of iCloud you really need to be running one of the latest, up-to-date operating systems, but you will generally need an Apple ID plus one or more of the following:- An iPhone running iOS 5 or later
- An iPod Touch running iOS 5or later
- An iPad running iOS 5or later
- An Apple Macintosh computer running OS X 10.10 Yosemite or later installed - earlier versions of OS X are no longer properly supported e.g. Family Sharing, iCloud Drive, iCloud Photos, Keychain in the Cloud and Mail Drop (large attachments)
- A PC running Windows 7 or 8 (Outlook 2007/2010/2013 recommended) using the iCloud control panel - Windows XP and Vista are no longer supported!
- To use your Apple TV (2nd/3rd Generation) with iCloud/Photos (Stream) you need to update to Apple TV Software Update 4.4 or later
- To use iPhoto with iCloud/Photos you need iPhoto 11 (v9) and install the 9.2.1 update or later
- To use Aperture with iCloud/Photos you need Aperture v3 and install the 3.2.2 update or later
- To use Safari with iCloud/Photos you need Safari 5.1.1 or later
A. To get the iTunes in the cloud features of iCloud you will need one or more of the following:
- An iPhone running iOS 4.3.3 or later
- An iPod Touch running iOS 4.3.3 or later
- An iPad running iOS 4.3.3 or later
- An Apple Macintosh computer running iTunes 10.3.1 or later
- A PC running iTunes 10.3.1 or later
Q. What does the "basic" iCloud service give me?
A. When you sign up you will get the following:- An icloud.com email address (or you can continue to use your old one)
- 5GB storage (separate to your purchased music, apps, books which are all stored for free)
- Photos - includes the last 1000 pictures you have taken
- Your content, on all your devices. Your iCloud data including documents of specific applications will be accessible from your iPad, iPhone, iPod touch, Mac or PC
- iCloud will store all your iTunes purchased music, apps, books, documents, contacts, calendar and mail
- "Find My Friends", "Find My iPhone", "Find My Mac" facilities (dependant on what software/hardware you have)
- iCloud can be used to backup your iOS devices including:
- Any purchased items (music, apps, books)
- Photos and video in the camera roll
- Device settings
- App data
- Your home screen and app organisation
- Messages (iMessage, SMS text and MMS)
- Ringtones
- iCloud will be able to use the above backup data to restore an iOS device (via the internet)(
Q. What's the difference between iCloud "Documents and Data" and iCloud "Drive"?
A. From May 2022, iCloud Documents and Data, Apple's legacy document syncing service, will be discontinued and replaced completely by iCloud Drive.Q. What iCloud services are available via the "web"?
A. The following can be used online in a web browser e.g. Apple's Safari:- Contacts
- Calendar
- Notes
- Reminders
- Find My iPhone (iPod / iPad / Mac)
- iWork (documents)
- iCloud Drive (Desktop & Documents - macOS 10.12 or later required)
Q. Can I buy more storage capacity?
A. Yes, UK pricing is:- 5GB = FREE
- 50GB = 79p per month
- 200GB = £2.49 per month
- 2TB = £6.99 per month
Q. How do I purchase more storage capacity?
A. On your iPhone/iPad/iPod go to Settings > iCloud > Storage & Backup > Buy More Storage.On OS X 10.9 or later go to Apple menu > System Preferences > iCloud > Manage… > Buy More Storage…
On OS X 10.7 or OS X 10.8 go to Apple menu > System Preferences > Internet & Wireless > iCloud > Manage… > Buy More Storage…
Q. What does "iTunes in the cloud" give me?
A. iTunes now stores your music and TV purchases in iCloud and makes them available on your (iCloud compatible) devices anywhere, any time, at no additional cost.NOTE: iTunes in the cloud may not be available in all countries. It is available in the United Kingdom. Check this Apple support document to see if the service is available in your country.
Q. If I am backing up my iOS device to iCloud can I still backup locally using iTunes?
A. You can't do both but there is a setting in iOS 5 or later that allows you to switch between the two backup types.Q. Can I avoid storing and sharing photos from my iOS device automatically online?
A. Yes. Go to Settings app > Photos & Camera and switch OFF all of the following:- iCloud Photo Library
- My Photo Stream
- Upload Burst Photos
- iCloud Photo Sharing
Q. Do I have control over what is synchronised with the cloud?
A. Yes. What are you running?- an iPhone/iPad/iPod with iOS or iPadOS 14.x
- an iPhone/iPad/iPod with iOS or iPadOS 13.x
- an iPhone/iPad/iPod with iOS 12.x
- an iPhone/iPad/iPod with iOS 11.x
- an iPhone/iPad/iPod with iOS 10.x
- an iPhone/iPad/iPod with iOS 9.x
- an iPhone/iPad/iPod with iOS 8.x
- an iPhone/iPad/iPod with iOS 7.x
- an iPhone/iPad/iPod with iOS 6.x
- a Mac computer with macOS 11 Big Sur
- a Mac computer with macOS 10.15 Catalina
- a Mac computer with macOS 10.14 Mojave
- a Mac computer with macOS 10.13 High Sierra
- a Mac computer with macOS 10.12 Sierra
- a Mac computer with OS X 10.11 El Capitan
- a Mac computer with OS X 10.10 Yosemite
- a Mac computer with OS X 10.9 Mavericks
- a Mac computer with OS X 10.8 Mountain Lion
- a Mac computer with OS X 10.7 Lion
- a PC computer with Windows 7 or 8
- iPhone/iPad/iPod with iOS or iPadOS 14.x - go to Settings app > iCloud. You have individual control over the following:
- Photos
- Contacts
- Calendars
- Reminders - upgraded reminders require iOS 13 or later / iPadOS 13 or later / macOS 10.15 or later
- Notes - upgraded notes require iOS 9 or later, OS X 10.11 or later
- Messages - requires iOS 11.4 or later, macOS 10.13.5 or later or Windows 7/8
- Safari
- News
- Home
- Health - if your iOS/iPadOS device supports it
- Wallet
- Game Center
- Siri
- Keychain
- iCloud Backup
- iCloud Drive - requires iOS 8 or later, OS X 10.10 or later or Windows 7/8
- ~Apple apps including Books and Pages~
- ~third party apps~
- iPhone/iPad/iPod with iOS or iPadOS 13.x - go to Settings app > iCloud. You have individual control over the following:
- Photos
- Contacts
- Calendars
- Reminders - upgraded reminders require iOS 13 or later / iPadOS 13 or later / macOS 10.15 or later
- Notes - upgraded notes require iOS 9 or later, OS X 10.11 or later
- Messages - requires iOS 11.4 or later, macOS 10.13.5 or later or Windows 7/8
- Safari
- News
- Home
- Health - if your iOS/iPadOS device supports it
- Wallet
- Game Center
- Siri
- Keychain
- iCloud Backup
- iCloud Drive - requires iOS 8 or later, OS X 10.10 or later or Windows 7/8
- ~Apple apps including Books and Pages~
- ~third party apps~
- iPhone/iPad/iPod with iOS 12.x - go to Settings app > iCloud. You have individual control over the following:
- Photos
- Contacts
- Calendars
- Reminders
- Notes - upgraded notes require iOS 9 or later, OS X 10.11 or later
- Messages - requires iOS 11.4 or later, macOS 10.13.5 or later or Windows 7/8
- Safari
- News
- Home
- Health - if your iOS device supports it
- Wallet
- Game Center
- Siri
- Keychain
- Find My iPhone/iPad/iPod
- iCloud Backup
- iCloud Drive - requires iOS 8 or later, OS X 10.10 or later or Windows 7/8
- ~Apple apps including Books and Pages~
- ~third party apps~
- iPhone/iPad/iPod with iOS 11.x - go to Settings app > iCloud. You have individual control over the following:
- Photos
- Contacts
- Calendars
- Reminders
- Notes - upgraded notes require iOS 9 or later, OS X 10.11 or later
- Messages - requires iOS 11.4 or later, macOS 10.13.5 or later or Windows 7/8
- Safari
- News
- Home
- Health - if your iOS device supports it
- Wallet
- Game Center
- Siri
- Keychain
- Find My iPhone/iPad/iPod
- iCloud Backup
- iCloud Drive - requires iOS 8 or later, OS X 10.10 or later or Windows 7/8
- ~Apple apps including iBooks and Pages~
- ~third party apps~
- iPhone/iPad/iPod with iOS 10.3 or later - go to Settings app > ~your ID at the top~ > iCloud. You have individual control over the following:
- Photos
- Contacts
- Calendars
- Reminders
- Notes - upgraded notes require iOS 9 or later, OS X 10.11 or later
- Safari
- News
- Home
- Wallet
- Game Center
- Keychain
- Find My iPhone/iPad/iPod
- iCloud Backup
- iCloud Drive - requires iOS 8 or later, OS X 10.10 or later or Windows 7/8
- ~Apple apps including iBooks and Pages~
- ~third party apps~
- iPhone/iPad/iPod with iOS 9.x - go to Settings > iCloud. You have individual control over the following:
- iCloud Drive - requires iOS 8 or later, OS X 10.10 or later or Windows 7/8
- Photos
- Contacts
- Calendars
- Reminders
- Safari
- Notes - upgraded notes require iOS 9 or later, OS X 10.11 or later
- Wallet
- Backup
- Keychain
- Find My iPhone/iPad/iPod
- iPhone/iPad/iPod with iOS 8.x - go to Settings app > iCloud. You have individual control over the following:
- iCloud Drive - requires iOS 8 or later, OS X 10.10 or later or Windows 7/8
- Photos
- Contacts
- Calendars
- Reminders
- Safari
- Notes
- Documents & Data - discontinued and replaced by iCloud Drive from May 2022 onwards
- Backup
- Keychain
- Find My iPhone/iPad/iPod
- iPhone/iPad/iPod with iOS 7.x - go to Settings app > iCloud. You have individual control over the following:
- Contacts
- Calendars
- Reminders
- Safari
- Notes
- Passbook
- Keychain
- Photos
- Documents & Data - discontinued and replaced by iCloud Drive from May 2022 onwards
- Find My iPhone/iPad/iPod
- Storage and Backup
- iPhone/iPad/iPod with iOS 6.x - go to Settings app > iCloud. You have individual control over the following:
- Contacts
- Calendars
- Reminders
- Bookmarks
- Notes
- Photo Stream
- Documents & Data - discontinued and replaced by iCloud Drive from May 2022 onwards
- Find My iPhone/iPad/iPod
- Storage and Backup
- macOS 12 Monterey - go to Apple menu > System Preferences > Apple ID (at the top - or click "Sign In") > iCloud (on the left). You have individual control over the following:
- Photos†
- Keychain (in the cloud)†
- Private Relay
- Hide my email
- iCloud Drive - with individual control over "Desktop & Documents Folders" + Shortcuts + individual application storage
- iCloud Mail†
- Contacts
- Calendars
- Reminders† - upgraded reminders require iOS 13 or later / iPadOS 13 or later / macOS 10.15 or later
- Messages - requires iOS 11.4 or later, macOS 10.13.5 or later
- Notes† - see also the Warnings list at the top of the macOS 12 Monterey FAQ page
- Safari†
- Find My Mac
- News
- Stocks
- Home
- Siri (if your Mac supports Siri)
- macOS 11 Big Sur - go to Apple menu > System Preferences > Apple ID (at the top - or click "Sign In") > iCloud (on the left). You have individual control over the following:
- iCloud Drive - with individual control over "Desktop & Documents Folders" + individual application storage
- Photos†
- Mail†
- Contacts
- Calendars
- Reminders† - upgraded reminders require iOS 13 or later / iPadOS 13 or later / macOS 10.15 or later
- Notes† - requires "upgraded" Notes with iOS 9 or later, OS X 10.11 or later
- Safari†
- Keychain (in the cloud)†
- Find My Mac
- News
- Stocks
- Home
- Siri (if your Mac supports Siri)
- macOS 10.15 Catalina - go to Apple menu > System Preferences > Apple ID (in the top right - or click "Sign In") > iCloud (on the left). You have individual control over the following:
- iCloud Drive - with individual control over "Desktop & Documents Folders" + individual application storage
- Photos†
- Mail†
- Contacts
- Calendars
- Reminders† - upgraded reminders require iOS 13 or later / iPadOS 13 or later / macOS 10.15 or later
- Messages - requires iOS 11.4 or later, macOS 10.13.5 or later
- Safari†
- Notes† - upgraded notes require iOS 9 or later, OS X 10.11 or later
- Siri (if your Mac supports Siri)
- Keychain (in the cloud)†
- Find My Mac
- News
- Stocks
- Home
- macOS 10.14 Mojave - go to Apple menu > System Preferences > iCloud. You have individual control over the following:
- iCloud Drive - with individual control over "Desktop & Documents Folders" + individual application storage
- Photos†
- Mail†
- Contacts
- Calendars
- Reminders†
- Messages - requires iOS 11.4 or later, macOS 10.13.5 or later
- Safari†
- Notes† - upgraded notes require iOS 9 or later, OS X 10.11 or later
- Siri (if your Mac supports Siri)
- Keychain (in the cloud)†
- Find My Mac
- News
- Stocks
- Home
- macOS 10.13 High Sierra - go to Apple menu > System Preferences > iCloud. You have individual control over the following:
- iCloud Drive - with individual control over "Desktop & Documents Folders" + individual application storage
- Photos†
- Mail†
- Contacts
- Calendars
- Reminders†
- Messages - requires iOS 11.4 or later, macOS 10.13.5 or later
- Safari†
- Notes† - upgraded notes require iOS 9 or later, OS X 10.11 or later
- Keychain (in the cloud)†
- Back To My Mac
- Find My Mac
- macOS 10.12 Sierra - go to Apple menu > System Preferences > iCloud. You have individual control over the following:
- iCloud Drive - with individual control over "Desktop & Documents Folders" + individual application storage
- Photos†
- Mail†
- Contacts
- Calendars
- Reminders†
- Safari†
- Notes† - upgraded notes require iOS 9 or later, OS X 10.11 or later
- Keychain (in the cloud)†
- Back To My Mac
- Find My Mac
- OS X 10.11 El Capitan - go to Apple menu > System Preferences > iCloud. You have individual control over the following:
- Photos†
- Mail†
- Contacts
- Calendars
- Reminders†
- iCloud Drive† - requires iOS 8 or later, OS X 10.10 or later or Windows 7/8
- Keychain (in the cloud)†
- Notes† - upgraded notes require iOS 9 or later, OS X 10.11 or later
- Safari†
- Back To My Mac
- Find My Mac
- OS X 10.10 Yosemite - go to Apple menu > System Preferences > iCloud. You have individual control over the following:
- iCloud Drive† - requires iOS 8 or later, OS X 10.10 or later or Windows 7/8
- Photos†
- Mail†
- Contacts
- Calendars
- Reminders†
- Safari (bookmarks)†
- Notes†
- Keychain (in the cloud)†
- Back To My Mac
- Find My Mac
- OS X 10.9 Mavericks - go to Apple menu > System Preferences > iCloud. You have individual control over the following:
- Contacts
- Calendars
- Reminders
- Notes
- Safari
- Keychain
- Photos
- Documents & Data - discontinued and replaced by iCloud Drive from May 2022 onwards
- Back to My Mac
- Find My Mac
- OS X 10.8 Mountain Lion - go to Apple menu > System Preferences > Internet & Wireless > iCloud. You have individual control over the following:
- Contacts
- Calendars & Reminders
- Notes
- Safari
- Photo Stream (iPhoto or Aperture required)
- Documents & Data - discontinued and replaced by iCloud Drive from May 2022 onwards
- Accounts
- Back to My Mac
- Find My Mac
- OS X 10.7 Lion - go to Apple menu > System Preferences > Internet & Wireless > iCloud. You have individual control over the following:
- Mail & Notes
- Contacts
- Calendars
- Bookmarks
- Photo Stream
- Documents & Data - discontinued and replaced by iCloud Drive from May 2022 onwards
- Back to My Mac
- Find My Mac
- Windows 7 or 8 - go to Start menu > Control Panels > iCloud. You have individual control over the following:
- Mail, Contacts, Calendars and Tasks (with Outlook)
- Bookmarks (with Chrome)
- Photos
- Storage
Q. What is "iTunes Match"?
A. iTunes Match will allow you to match up any music in your iTunes library not purchased from Apple and download it from iTunes (and thus also store the music in the cloud). See our iTunes Match FAQ for more information.NOTE: iTunes Match may not be available in all countries. It is available in the United Kingdom for £21.99 per year. Check this Apple support document to see if the service is available in your country.
Q. When iCloud data synchronises data between devices is the data encrypted?
A. See this official Apple article.Q. Is the data store in iCloud encrypted? Does anyone have access to it?
A. See this official Apple article.Q. Does iCloud recompress images/video/audio as it synchronises the data or is the synch "lossless"?
A. At present this is unknown - please check back.Q. Can I use (non-Apple) email clients on my computer to access iCloud email?
A. Yes. Go to iCloud, click on Help at the bottom left, click Mail > Set up iCloud Mail > Set up iCloud Mail on your devices and computers > select your email client. The basic iCloud mail server settings can be found here.Q. I'm having a problem with iCloud. Is there any way to know if iCloud is currently experiencing problems?
A. Yes. Keep track of iCloud issues via their status page.Q. What happened to MobileMe?
A. The MobileMe service was switched off on 01/07/2012. There was a limited time where you could still move a MobileMe account to iCloud and also download your Gallery photos and iDisk files - this closed on 01/08/2012.- Original MobileMe members with 20GB of purchased storage received a complimentary iCloud storage upgrade of 20GB free of charge until 30/10/2013 (additional extension given on 05/10/2012).
- Original MobileMe members with 40GB to 60GB of purchased storage receive a complimentary iCloud storage upgrade of 50GB free of charge until 30/09/2013 (additional extension given on 05/10/2012).
- MobileMe's Mail, Contacts, Calendar, Bookmarks. Find My iPhone, Back To My Mac services transitioned to equivalent iCloud services.
- MobileMe's iWeb publishing, Gallery, iDisk and Mac Dashboard widgets / keychains / Dock items / System Preferences sync services are discontinued. Alternatives include:
You can use iWeb's FTP publishing facility to publish your site(s) to third party hosting services- You can use
Flickror Facebook with iPhoto to publish your photos on the internet. - Although not quite as convenient as iDisk, online document storage/backup is available from:
- Proprietary Internet Server Based Services (alphabetical order)
- Acronis True Image
- DollyDrive
iOS app available - iDrive
iOS app available - Jungle Disk
- SpiderOak
iOS app available - SugarSync
iOS app available
--------- (additional services but with Mac specific issues)
- Backblaze
iOS app available
NOTE: Backblaze does not backup Mac metadata e.g.
- Resource forks (and other named forks)
- Finder comments
- Custom icons, colors, tags
- ACLs and other advanced kinds of permissions
- Other data from the "info" - type/creator codes, various Finder flags
- Custom application associations for documents
- Carbonite
iOS app available
NOTE: Carbonite does not offer Private Key encryption for Mac users.
- CrashPlan [businesses only - home/personal service was stopped in August 2017]
iOS apps available PRO/ PROe
NOTE: CrashPlan on a Mac requires a Java based application - it does not require Java to be installed on the Mac but the use of a Java based app has associated security, reliability and usability issues.
- sync.com (provides end-to-end encryption but has issues with Mac filenames)
- Applications That Can Backup To Internet Servers/The Cloud
- Arq
- ChronoSync
- CloudBacko
- Cryptomator
- Duplicati
- GoodSync for Mac
- Retrospect Desktop
- Syncovery Professional Edition
- Cloud Based "Drives"
- DropBox
iOS app available - Google Drive (Backup and Sync for individuals | Drive File Stream for businesses)
iOS app available - Microsoft OneDrive (formerly SkyDrive)
also on the
iOS app available - Amazon Drive (formerly Amazon Cloud Drive)
iOS app available - iCloud Keychain Sync was introduced with OS X 10.9 Mavericks and later
- Although not quite as convenient as Keychain Sync, online password synchronisation is available from:
- Last Pass
- Dashlane
- True Key
- Keeper
- Sticky Password
- KeePassX [FREE - Open Source]
- 1Password
- mSecure
- macOS
- macOS
- iOS Password Manager & Secure Digital Vault
- Safe +
- Encryptr
- macOS
- iOS
- PWMaster
- macOS (Mac OS X 10.4 or later - Universal Binary)
- Secrets
- SplashID
- pwSafe
- PasswordWallet
- Avast Passwords for Mac
- macOS
- macOS Secure Password Manager
- iOS
Q. I had a MobileMe account but I didn't do anything. What can I do?
A. Nothing, sorry. Your account and any data has now been removed/lost.Q. I'm having problems connecting to file servers in the Finder/from the Desktop e.g. SMB Windows Servers/NAS or AFP Apple servers. The connection is really slow and it takes a long time/ages for the login screen to appear. What's wrong?
A. If you had a MobileMe account and/or used iDisk, Apple's closing down of the MobileMe servers can affect OS X's ability to connect to file servers via the Finder's Go menu > Connect To Server. First go to Apple menu > System Preferences > MobileMe and click the "Logout" button. Then go to Macintosh HD > Applications > Utilities > Terminal and enter these commands: sudo defaults delete /Users/[username]/Library/Preferences/.GlobalPreferences iToolsMember sudo defaults delete /Users/[username]/Library/Preferences/.GlobalPreferences iToolsMemberDomain NOTE: [username] should be replaced with your computer user account name (you can check what this is by going to Macintosh HD > Users and checking what the name of the house icon is called).
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