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iOS 9 Frequently Asked Questions FAQ

Article ID = 139
Article Title = iOS 9 Frequently Asked Questions FAQ
Article Author(s) = Graham Needham (BH)
Article Created On = 9th June 2015
Article Last Updated = 4th April 2016
Article URL = http://www.macstrategy.com/article.php?139

Article Brief Description:
Frequently Asked Questions about iOS 9

WARNINGS!

  • Once you have installed/upgraded to iOS 9 you cannot go back. You cannot downgrade to iOS 8. Be sure to read this FAQ and especially if you use your iPod/iPhone/iPad for business check compatibility of important software/hardware accessories before upgrading!
  • The new Notes format is not compatible with iOS 8/OS X 10.10 or earlier - once you have upgraded your device, at the setup stage, you will be asked whether you want to "Upgrade Notes" or "Upgrade Later" - if you are still going to synchronise notes with iOS 8/OS X 10.10 or earlier choose "Upgrade Later"
  • iOS 9 fixes a lot of security issues. These fixes will not come to iOS 8 or earlier or be made available for hardware that does not support iOS 9. If you do not upgrade or cannot upgrade you will not be properly secure especially using the internet. If security is a concern to you, unfortunately, your only option is to upgrade your hardware and run iOS 9!
  • iOS 9 requires iTunes 12.3.0 to sync to a computer. However, if you are still running a PowerPC Mac the maximum iTunes you can run is 10.6.3 and if you are still running Mac OS X 10.6 the maximum iTunes you can run is 11.4.0
  • iOS 9 authenticates USB cables so if you are using a non-Apple cable it's best to use the original Apple cable for upgrading and syncing!

Quick Links

iOS 9 Frequently Asked Questions
Recommended Instructions For Upgrading To iOS 9 Using iTunes
Troubleshooting Problems When Upgrading To iOS 9 Using iTunes
Recommended Instructions For Upgrading To iOS 9 Over-The-Air
Troubleshooting Problems When Upgrading To iOS 9 Over-The-Air

Frequently Asked Questions

Q. When was iOS 9 launched?
A. iOS 9 is now available to download and install (as of 16th of September 2015).
Q. How much will iOS 9 cost?
A. It is free, as in, a free download via the internet at ~2GB in size depending on your model of iPhone/iPad/iPod and whether you upgrade via iTunes or over-the-air (OTA).
Q. What do I need to run/upgrade to iOS 9?
A. The following iOS devices are compatible with iOS 9 but all of them may not support all features: All other iPhone, iPad and iPod touch products including the original iPhone 4 are not supported.
The following iOS devices originally came supplied with iOS 9.x:
Q. I have a compatible device so how do I get iOS 9? What do I need to download & install iOS 9?
A. You can download and upgrade to iOS 9 "over-the-air" directly on your device - follow our recommended instructions below.
A. Or you can use iTunes to download iOS on your computer and upgrade your device (iTunes 12.3.0 or later required to obtain iOS 9 - iTunes 12.3.0 is now available to download). Basic system requirements for iTunes 12.3.0 are (for an Apple Macintosh): For a Windows PC:
  • PC with a 1GHz Intel or AMD processor with support for SSE2 and 512MB of RAM
  • Windows 7 or later
  • iTunes is now a 64-bit application on 64-bit versions of Windows 8 and 7. Some third-party visualizers may no longer be compatible with this version of iTunes. Please contact the developer for an updated visualizer that is compatible with iTunes 12.1 or later
Once you have iTunes 12.3.0 or later installed plug in your iDevice, select it in the list on the left (go to View menu > Show Sidebar to see this list or click your device's button in the top right of the iTunes window), then click "Check for update" on the right or better still follow our recommended instructions:
Click here for recommended instructions for upgrading to iOS 9 using iTunes.
Click here if you are having problems upgrading to iOS 9.
Q. What new features does iOS 9 have?
A. See Apple's iOS 9 web page. MacStrategy's recommended features to note are:
  • Improved Spotlight Search
    • New search window
    • Can pull content from within Apps
  • Improved Notes
    • New formatting options
    • Checklists
    • Sketching tools
    • Take photos directly from and into Notes
    • Add to Notes from other apps including videos, links, maps and Pages documents
  • Improved Maps
    • Public transport view for major cities including London
    • Directions to places using public transport transit routes (including via Siri)
  • New iPad Specific Features (not all devices support all features)
    • QuickType keyboard
    • Keyboard "Trackpad" option with two finger gesture
    • Multitasking with Split View of two apps
    • Slide Over
    • Picture in Picture
  • Improved performance including better battery life
  • Improved security including stronger six digit default passcode
  • Improved Siri
  • Proactive Siri
  • New Flipboard like News app (content will initially be available only in the UK, USA and Australia) - News data/settings can be synched via iCloud
  • New, optional iCloud Drive app to access your iCloud Drive files
  • Find My Friends + Find My iPhone/iPad/iPod touch apps now installed by default
  • Apple Pay "Passport" app renamed to "Wallet"
  • Reduction of free space required needed to download and install iOS 9 (from ~4.6GB to ~1.3GB) - additionally there's a new feature that if there isn't enough room to download and install iOS 9 it can automatically delete apps (saving the user data), install iOS 9, then automatically reinstall the removed apps and data.
  • Photos app has new folders for "Selfies" and "Screenshots"
  • Shift key highlighting change
  • New "Low Power Mode" option (automatically offered when your device reaches 20% and 10% battery life) + new Battery option in the Settings app
  • Ability to search Settings via a search bar at the top of the Settings app
  • "Go back" option when you open another app from within an app (appears in the top left of the screen)
  • iPad App folders now support 4x4 icon arrangements instead of 3x3
  • Third party content blocking extensions for Safari
  • App thinning (iOS v9.0.2 or later) - apps downloaded directly to an iOS device only need to download relevant assets for that device so downloads are quicker and apps take up less storage space
  • Improvements to CarPlay
  • Suggested names for incoming call numbers not in your Contacts list
  • New Search API so searches can search third party app data
  • All features are anonymous and are not linked to an Apple ID and users have control of data and content
  • Migrate from Android to iOS with a new Move to iOS app available for Android
Q. What special new features are supported by which model?
A. See the table below:
Table 1: MacStrategy.com's iOS 9 new feature compatibility roundup
Feature iPhone 4s iPhone 5/5s/5c iPhone SE iPhone 6/6+
6s/6s+
iPad 2/3 iPad 4 iPad Air iPad Air 2 iPad mini iPad mini 2/3 iPad mini 4 iPad Pro 9.7"/12.9" iPod touch 5th/6th Gen
Siri
Slide Over
Picture in Picture
Split View
Safari content
blocking extensions
5s6th Gen
Night Shift† 5s6th Gen
† - Night Shift requires the iOS 9.3 Update or later.
Q. What features are available in my country?
A. Based on Apple's feature vs country availability list the following features are available in the United Kingdom:
  • News [iOS 9.1 or later required]
  • Apple Music [iOS 8.4 or later required]
  • Beats Radio [iOS 8.4 or later required]
  • Apple Pay [iOS 8.1 or later required]
  • Maps [iOS 6 or later required]
  • Maps > Standard
  • Maps > Satellite
  • Maps > Directions
  • Maps > Turn-by-Turn Navigation
  • Maps > Speed Limits
  • Maps > Flyover
    • Belfast
    • Birmingham
    • Blackpool
    • Edinburgh
    • Glasgow
    • Kingston upon Hull
    • Leeds
    • Liverpool
    • London
    • Manchester
    • Middlesbrough
    • Newcastle upon Tyne
    • Nottingham
    • Stoke-on-Trent
    • Stonehenge
  • Maps > Public Transport Transit Routes
    • Birmingham
    • Bristol
    • Cardiff
    • Glasgow
    • Leeds-Bradford
    • Liverpool
    • London
    • Manchester
    • Newcastle
    • Sheffield
  • Maps > 3D Buildings in Navigation
    • Birmingham
    • London
    • Manchester
  • Maps > Traffic
  • Maps > Business Reviews and Photos
  • Maps > Transit - Great Britain
  • Maps > Nearby
  • Maps > Indoor maps including airports [iOS 11 or later required]
    • London LHR
  • Siri [iOS 6 or later required]
  • Siri > Sports
  • Siri > Twitter integration
  • Siri > Facebook integration
  • Siri > Restaurant Information
  • Siri > Restaurant Reviews
  • Siri > Movie Information
  • Siri > Movie Reviews
  • Siri > Movie Showtimes
  • Siri > Dictionary
  • Siri > Calculations and Conversions
  • QuickType [iOS 8.1 or later required]
  • QuickType Keyboard > Language Support - English UK
  • QuickType Keyboard > Predictive Input - English UK
  • QuickType Keyboard > Dictation - English UK
  • QuickType Keyboard > Multilingual Typing - English UK
  • QuickType Keyboard > Contextual Predictions - English UK
  • QuickType Keyboard > Emoji Predictions - English UK
  • Spotlight Suggestions [iOS 8.1 or later required]
  • Apple CarPlay [iOS 7.1 or later required]
  • iTunes Store > music, movies and TV)
  • App Store > apps and games
Features specifically not available in the United Kingdom:
  • Maps > Lane Guidance
  • Siri > Restaurant Reservations
Q. What specific new and included Apple apps come with iOS 9?
A. These apps:
  • News
Q. The new, improved Spotlight search facility including apps and their data sounds great but what if I don't want Spotlight to search such apps/data?
A. There are new "Search" preferences accessed from Settings > General > Spotlight Search where there is now a list of installed apps with each app having an ON/OFF toggle whether to be included in search results or not. You can also set the priority order that results show in. In addition, swiping right at the main home screen activates Spotlight with multiple Siri Suggestions. However, swiping down from the top of any home screen will initially only show suggested apps.
Q. I've upgraded but I cannot find the new News app. Where is it?
A. The News app will only be installed/available if you are in a country that supports it - if you are not, the news App will not be available on your device.
Q. How do the third party content blocking extensions for Safari work?
A. You download the third party app with the content blocking extension from the app store in the normal way, activate/install the extension from within that app and you can then control whether the extension is on or off from Settings app > Safari > Content Blockers.
Q. What if I don't want iOS to suggest names for incoming call numbers not in my Contacts list?
A. You can turn this feature on/off by going to Settings app > Mail, Contacts, Calendars > Contacts heading > "Contacts Found in Mail" ON/OFF.
Q. I've heard that in iOS 9 Siri is always listening to what you say ("Proactive Siri"). Is this true and can this "feature" be switched off?
A. Yes it's true - Siri listens out for you to say "Hey Siri". Apple have officially explained how this works to TechCrunch but basically "Hey Siri" is an optional feature that a user must opt into during iOS 9's setup process, nothing is actually recorded until Hey Siri is activated and you can also train Siri to identify your voice and not other people saying "Hey Siri".
Q. Apps I download to my iOS device don't appear to be synching to iTunes. What's wrong?
Q. Applications no longer synch to iTunes. What's wrong?
A. The new "App thinning" feature of iOS 9 means apps downloaded directly to an iOS device only download relevant assets for that device so these apps no longer synch back to iTunes as they may not work on another (different) iOS device. An option to workaround this problem is to enable automatic app downloads in iTunes - go to your iTunes application > iTunes Preferences… > Store tab and under 'Automatic Downloads' make sure "Apps" is ticked. Thus, when you download a new app on your iOS device, the next time you open iTunes it will automatically download the full-size version of the app ready to synch to any of your iOS devices. However, you should note that iTunes will only download the current version of the app at that time, apps still need to be updated manually using iTunes - see our iTunes article.
Q. I've upgraded but some/a lot of my device's memory is being taken up with "Other". What is "other" and what can I do about it?
A. This is a common problem since the iOS 5 upgrade originally came out, where there is an issue during the iOS update process and your media library (music, photos, etc) never gets transferred back properly after the OS gets updated so it just gets listed as "other". The best remedy for this is to backup, then restore the iPad/iPhone/iPod and select your recent backup as part of the restore process. This process basically cleans out the memory of the device, installs iOS and then transfers all your data from your backup and your media from iTunes/iCloud back to the device.
Q. What's this I've heard about "Wi-Fi Assist" and it using extra cellular data that I might end up being charged for?
A. Apple explains what Wi-Fi Assist is here but if you want to turn Wi-Fi assist OFF go to Settings app > Settings > Mobile Data > and turn Wi-Fi Assist ON or OFF as required.
Q. iOS 9 looks like it is even more complex than before so what do you recommend for privacy?
A. Take a look at our top 10 privacy hints and tips:
  1. Third party apps can access other features and data on your device - go to Settings > Privacy where you can control access to each feature and data on an app by app basis
  2. NOTE: Apps should always ask for permission to access these features and data but once access is granted it won't ask again. You can control and/or revoke access using Settings > Privacy.
  3. Information is sent to advertisers and developers by default - go to Settings > Privacy and
    • Tap 'Diagnostics & Usage' and set it to "Don't Send"
    • Tap 'Advertising' and turn "Limit Ad Tracking" ON
  4. If you have Location Services turned on (check at Settings > Privacy > Location Services):
    • iOS tracks your location - go to Settings > Privacy > Location Services > System Services and turn "Frequent Locations" OFF
    • You can be sent location-based iAds - go to Settings > Privacy > Location Services > System Services and turn "Location-Based iAds" OFF
    • You can be sent location-based Alerts - go to Settings > Privacy > Location Services > System Services and turn "Location-Based Alerts" OFF
    • Your location can be shared - go to Settings > Privacy > Location Services > System Services and turn "Share My Location" OFF
  5. Other people might be able to use the voice activated "Hey Siri" feature on your device - the voice recognition feature (Siri) tries to learn your voice but maybe not be entirely accurate so you can turn this feature off by going to Settings > General > Siri and turning 'Allow "Hey Siri"' OFF
  6. Photos are no longer deleted immediately (they are now kept for 30 days) - to permanently delete an image go to Photos > Albums > Recently Deleted (usually in the bottom right) > tap Select (top right) > tap to select the photo(s) you want to delete > tap Delete (top left) and confirm
  7. Search queries are tracked by default - to change this use Safari's Private Browsing mode and/or use DuckDuckGo as the default search engine
    • Safari Private Browsing mode - tap the new web page icon (two squares) and then tap "Private" (iOS 9 now allows separate private browsing tabs/pages)
    • Default search engine - go to Settings > Safari and set 'Search Engine' to "DuckDuckGo"
  8. By default web browsing information is stored (passwords, credit cards, tracking and cookies) - go to Settings > Safari and
    • Tap "Passwords & Autofill" and turn OFF "Use Contact Info", "Names and Password" and "Credit Cards" (you can also delete any previously saved passwords and credit cards from here)
    • Turn "Do Not Track" ON
    • Set "Block Cookies" as desired e.g. Always Block (this may cause issues on some web sites that you visit so use with caution)
    • While you are here you should make sure "Fraudulent Website Warning" is turned ON
  9. The new predictive keyboard feature may store your passwords - to turn this off go to Settings > General > Keyboard and turn "Predictive" OFF
  10. Allow Message history to be deleted over time - go to Settings > Messages > Message History and tap "Keep Messages" to 30 Days or 1 Year as required
  11. Allow Message audio and video to expire - go to Settings > Messages > and set "Audio Messages" and "Video Messages" to expire after 2 minutes
Q. Are there any third party software keyboards available?
A. Yes:
    NOTE: There are potential privacy and security risks with using third party keyboards - read up on them.
  • Google Gboard (Free) Buy it now on the iOS App Store
  • Go Keyboard (Free) Buy it now on the iOS App Store
  • Giphy Keys (Free) Buy it now on the iOS App Store
  • Fleksy + gif (Free) Buy it now on the iOS App Store
  • Microsoft SwiftKey (Free) Buy it now on the iOS App Store
  • Keymoji : Emoji Chat (Free) Buy it now on the iOS App Store
  • TouchPal Keyboard - Type Fun With Emoji & Themes & Fonts (Free) Buy it now on the iOS App Store
  • Adaptxt (Free - USA only) Buy it now on the iOS App Store
  • iTranslate (Free) Buy it now on the iOS App Store
  • KuaiBoard – Type text. Quicker. (Free) Buy it now on the iOS App Store
  • Swype (£0.79) Buy it now on the iOS App Store
  • Hemingboard: Synonyms, Rhymes, Puns in Your Keyboard (£2.29) Buy it now on the iOS App Store
  • Minuum (£2.99) Buy it now on the iOS App Store
  • TextExpander 3 + custom keyboard (£3.99) Buy it now on the iOS App Store
  • Nintype (£3.99) Buy it now on the iOS App Store
  • Microsoft Word Flow (Discontinued July 2017)
Q. I've heard there are Made For iOS (MFi) game controllers. What's available?
A. We've put together a list:
    NOTE: Check iPhone/iPad/iPod touch model and iOS / Apple TV and tvOS version compatibility before purchasing.
  • SteelSeries Nimbus - coming soon…
  • Mad Catz C.T.R.L.i - buy it now at Buy it now at Amazon UK Buy it now at Amazon USA
  • SteelSeries Stratus XL - buy it now at Buy it now at Amazon UK Buy it now at Amazon USA
  • Hori HoriPad - buy it now at Buy it now at Amazon UK Buy it now at Amazon USA
  • SteelSeries Stratus - buy it now at Buy it now at Amazon UK Buy it now at Amazon USA
  • Gamevice for iPad mini - buy it now at Buy it now at Amazon UK Buy it now at Amazon USA
  • Gamevice for iPhone 6 - buy it now at Buy it now at Amazon USA
  • Gamevice for iPad Air - coming soon…
  • MOGA Rebel MFi - buy it now at Buy it now at Amazon UK Buy it now at Amazon USA
  • Mad Catz Micro C.T.R.L.i - buy it now at Buy it now at Amazon UK Buy it now at Amazon USA
  • MOGA Ace Power - buy it now at Buy it now at Amazon UK Buy it now at Amazon USA
  • Logitech PowerShell - buy it now at Buy it now at Amazon UK Buy it now at Amazon USA
  • NOTE: The iCade Mobile game controller below is not an Apple certified Made For iOS (MFi) controller but it does work with many specialist games on iPhone/iPad/iPod touch and is very popular so we have listed it below for reference:
  • Ion iCade Mobile - buy it now at Buy it now at Amazon UK Buy it now at Amazon USA
Q. I'm connecting my iPhone/iPad/iPod to a charger/computer and I'm getting asked whether I "Trust the currently connected computer?". I've not seen that before. What is it?
A. There is a security vulnerability that could allow malicious chargers to access your iPhone/iPad/iPod when connected. Apple has fixed this vulnerability in iOS 8 or later so that when the malicious device tries to access your iPhone/iPad/iPod iOS will ask if you trust the device. If the device is not your own computer then tap "Don't trust".
Q. What should I do if I've upgraded to iOS 9 and want to give/sell my iPhone/iPad/iPod to someone else?
A. Follow the steps in this Apple help document.
Q. Can I get any manuals for iOS 9?
A. Yes. Apple provides manuals via their iBook Store or on the web:
  • iOS 9 for iPhone Buy it now on the Apple iBook Store | web
  • iOS 9 for iPad / iPad mini / iPad Pro Buy it now on the Apple iBook Store | web
  • iOS 9 for iPod touch Buy it now on the Apple iBook Store
Q. What's this I've heard about an iOS 9.3 update?
A. The iOS 9.3 update was released on 21st March 2016 but immediately suffered various bugs with various models. 9.3.1 was subsequently launched on 1st April 2016. 9.3 includes a new "Night Shift" feature and various improvements.
Q. What's the new "Night Shift" feature all about?
A. It allows you to alter the screen colours for a warmer look. This is extremely useful (and good for your health) during night hours when your eyes should not have so much "blue light" from LED screens. You can access Night Shift by going to Settings app > Display & Brightness > Night Shift.
Q. I don't like iOS 9. Can I go back/downgrade?
A. Sorry, no you can't.

Recommended Instructions For Upgrading To iOS 9 Using iTunes

NOTE: Upgrading to iOS 9 can take many hours (1-6 hours is common). Make sure you have a permanent connection to the internet and have the time to install the upgrade!
  1. Update your operating system to the latest version:
  2. Download the latest iTunes full installer (iTunes 12.3.0 or later required)
  3. Install iTunes manually
  4. Shutdown your computer and disconnect all external devices except your mouse, keyboard and monitor
  5. Startup your computer
  6. Shutdown your iPhone/iPad/iPod (hold the sleep/on/off button on the top until you get the "slide to power off" option and slide it to power your device off)
  7. Startup your iPhone/iPad/iPod (hold the sleep/on/off button on the top until the Apple logo appears)
  8. Attach your iPod/iPhone/iPad directly to your computer using an Apple USB cable (don't use any hubs or connect it to a monitor or keyboard)
  9. Backup your iPhone/iPad/iPod:
    • If you use iCloud for backups, on the device go to Settings > iCloud > Storage & Backup and tap "Back Up Now"
    • If you use iTunes open iTunes and select your iPod/iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list) or click your device's button in the top left of the iTunes window, then click "Summary" along the top and click the "Back Up Now" button
  10. (Open iTunes and) select your iPod/iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list or click your device's button in the top right of the iTunes window) and then click "Check for update" on the right
  11. Follow the on screen instructions
  12. It is best that you do not use your computer while the upgrade is happening. Do not be tempted to browse the web, check email, play music or use your iPod/iPhone/iPad.
  13. NOTE: You need patience at this point as it can take a long time to upgrade (1-6 hours is common)!
  14. If you encounter problems check our troubleshooting list
  15. Once the upgrade has completed check for updated apps:
    • If you use iCloud for App downloads go to App Store app > tap "Updates" in the bottom right and then tap "Update All" in the top right
    • If you use iTunes for App downloads open iTunes, click on Apps in the list on the left (select Apps from the pop-up menu in the top left of the iTunes window) and then "Check for Updates" in the bottom right
  16. Sync your device (to create a new and latest backup and also to sync your updated/new apps)
  17. The upgrade is complete
  18. Check the following:
    • Bluetooth will be turned on again - if you want to turn it off go to Settings > Bluetooth
    • If you have an iTunes Match account it will probably be turned on by default - if you want to change that go to Settings > iTunes & App Store
    • If you used Photo Stream in iCloud you may need to resynchronise it - go to Settings > Photos & Camera and turn "My Photo Stream" OFF and then back ON again
    • Notification preferences for some apps may have changed/been updated - check apps under the Settings > Notifications > Include heading
  19. Now, if you haven't already, why not check out our FAQ

Troubleshooting Problems When Upgrading To iOS 9 Using iTunes

Most errors are due to the fact that upon the release of iOS 9 everyone in the world is trying to upgrade at the same time. The best thing to do in this scenario is have patience and keep trying or simply wait for a day or two to let things settle down (do you really need to have iOS 9 right now?).
If the "Slide to Upgrade" screen doesn't respond check this article from Apple - this bug should no longer occur as it was fixed in iOS 9.0.1 released 23rd September 2015.
If you are having problems before or during the upgrade has completed try our troubleshooting steps.
If you are having problems after the upgrade has completed try Restoring Your iPod/iPhone/iPad.
Troubleshooting Problems Before Or During Upgrading To iOS 9
  1. Shutdown your computer and disconnect all external devices except your mouse, keyboard and monitor
  2. If you have not already done so, update your operating system to the latest version:
  3. Install all the latest updates for your operating system:
    • Macintosh > Go to the Apple menu > Software Update and install all listed updates. Repeat until there are no more updates to install.
    • Windows > Go to the Start menu > Windows Update and install all listed updates. Repeat until there are no more updates to install.
  4. Remove iTunes from your computer:
  5. Restart your computer
  6. Run standard maintenance routines on your computer:
  7. Download the latest iTunes full installer (iTunes 12.3.0 or later required)
  8. Install iTunes manually
  9. Restart your computer
  10. Shutdown your iPhone/iPad/iPod (hold the sleep/on/off button on the top until you get the "slide to power off" option and slide it to power your device off)
  11. Startup your iPhone/iPad/iPod (hold the sleep/on/off button on the top until the Apple logo appears)
  12. Attach your iPod/iPhone/iPad directly to your computer using an Apple USB cable (don't use any hubs or connect it to a monitor or keyboard)
  13. Make a manual backup of the old backups for your iPod/iPhone/iPad:
    • Macintosh > make a copy of/backup the Macintosh HD > Users > your home directory > Library > Application Support > MobileSync > Backup folder
    • Windows > make a copy of/backup the C:\Documents and Settings\YOUR_USER_NAME\Application Data\Apple Computer\SyncServices\Local folder
  14. Delete all old backups - Open iTunes and go to iTunes Preferences > Devices tab and delete all backups for the device you are trying to upgrade
  15. Create a fresh, new backup:
    • If you use iCloud for backups, on the device go to Settings > iCloud > Storage & Backup and tap "Back Up Now"
    • If you use iTunes open iTunes and select your iPod/iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list) or click your device's button in the top left of the iTunes window, then click "Summary" along the top and click the "Back Up Now" button
  16. Try upgrading again - (open iTunes and) select your iPod/iPhone/iPad in the list on the left (or click your device's button in the top right of the iTunes window) and then click "Check for update" on the right
  17. Follow the on screen instructions
  18. It is best that you do not use your computer while the upgrade is happening. Do not be tempted to browse the web, check email, play music or use your iPod/iPhone/iPad.
  19. NOTE: You need patience at this point as it can take a long time to upgrade (1-6 hours is common)!
  20. If you still encounter problems you will need to Restore your iPod/iPhone/iPad
  21. If the upgrade completes successfully check for updated apps:
    • If you use iCloud for App downloads go to App Store app > tap "Updates" in the bottom right and then tap "Update All" in the top right
    • If you use iTunes for App downloads open iTunes, click on Apps in the list on the left (select Apps from the pop-up menu in the top left of the iTunes window) and then "Check for Updates" in the bottom right
  22. Backup your iPhone/iPad/iPod:
    • If you use iCloud for backups, on the device go to Settings > iCloud > Storage & Backup and tap "Back Up Now"
    • If you use iTunes open iTunes and select your iPod/iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list) or click your device's button in the top left of the iTunes window, then click "Summary" along the top and click the "Back Up Now" button
  23. The upgrade is complete
  24. Check the following:
    • Bluetooth will be turned on again - if you want to turn it off go to Settings > Bluetooth
    • If you have an iTunes Match account it will probably be turned on by default - if you want to change that go to Settings > iTunes & App Store
    • If you used Photo Stream in iCloud you may need to resynchronise it - go to Settings > Photos & Camera and turn "My Photo Stream" OFF and then back ON again
    • Notification preferences for some apps may have changed/been updated - check apps under the Settings > Notifications > Include heading
  25. Now, if you haven't already, why not check out our FAQ
NOTE: Apple has some notes on resolving iOS update and restore errors in iTunes and information on specific iOS update and restore error numbers.

Recommended Instructions For Upgrading To iOS 9 Over-The-Air

NOTE: Upgrading to iOS 9 can take many hours (1-6 hours is common). Make sure you have a permanent connection to the internet and have the time to install the upgrade!
  1. Shutdown your iPhone/iPad/iPod (hold the sleep/on/off button on the top until you get the "slide to power off" option and slide it to power your device off)
  2. Startup your iPhone/iPad/iPod (hold the sleep/on/off button on the top until the Apple logo appears)
  3. Make sure you are connected to the internet using a wi-fi connection
  4. Backup your iPhone/iPad/iPod:
    • If you use iCloud for backups, on the device go to Settings > iCloud > Storage & Backup and tap "Back Up Now"
    • If you use iTunes open iTunes and select your iPod/iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list) or click your device's button in the top left of the iTunes window, then click "Summary" along the top and click the "Back Up Now" button
  5. Disconnect all external devices that may be connected to your iPhone/iPad/iPod
  6. Connect your iPhone/iPad/iPod to a power supply
  7. Go to Settings > General > Software Update
  8. Tap "Download and Install"
  9. Follow the on screen instructions
  10. It is best that you do not use your iPhone/iPad/iPod while the upgrade is happening.
  11. NOTE: You need patience at this point as it can take a long time to upgrade (1-6 hours is common)!
  12. If you encounter problems check our troubleshooting list
  13. Once the upgrade has completed check for updated apps:
    • If you use iCloud for App downloads go to App Store app > tap "Updates" in the bottom right and then tap "Update All" in the top right
    • If you use iTunes for App downloads open iTunes, click on Apps in the list on the left (select Apps from the pop-up menu in the top left of the iTunes window) and then "Check for Updates" in the bottom right
  14. Backup your iPhone/iPad/iPod:
    • If you use iCloud for backups, on the device go to Settings > iCloud > Storage & Backup and tap "Back Up Now"
    • If you use iTunes open iTunes and select your iPod/iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list) or click your device's button in the top left of the iTunes window, then click "Summary" along the top and click the "Back Up Now" button
  15. The upgrade is complete
  16. Check the following:
    • Bluetooth will be turned on again - if you want to turn it off go to Settings > Bluetooth
    • If you have an iTunes Match account it will probably be turned on by default - if you want to change that go to Settings > iTunes & App Store
    • If you used Photo Stream in iCloud you may need to resynchronise it - go to Settings > Photos & Camera and turn "My Photo Stream" OFF and then back ON again
    • Notification preferences for some apps may have changed/been updated - check apps under the Settings > Notifications > Include heading
  17. Now, if you haven't already, why not check out our FAQ

Troubleshooting Problems When Upgrading To iOS 9 Over-The-Air

Most errors are due to the fact that upon the release of iOS 9 everyone in the world is trying to upgrade at the same time. The best thing to do in this scenario is have patience and keep trying or simply wait for a day or two to let things settle down (do you really need to have iOS 9 right now?). If you are having problems before or during the upgrade has completed try:
  • If the "Slide to Upgrade" screen doesn't respond check this article from Apple - this bug should no longer occur as it was fixed in iOS 9.0.1 released 23rd September 2015
  • Try again - it may just be that Apple's servers are overloaded
  • Shutdown your iPhone/iPad/iPod (hold the sleep/on/off button on the top until you get the "slide to power off" option and slide it to power your device off)
  • Startup your iPhone/iPad/iPod (hold the sleep/on/off button on the top until the Apple logo appears)
  • Use a different internet connection (the wi-fi connection you are on could be flakey)
  • Try resetting the resetting and restoring Your iPod/iPhone/iPad:
Resetting and restoring Your iPod/iPhone/iPad e.g. if you are having problems after the upgrade has completed:
  • If you use iTunes for syncing your iPod/iPhone/iPad try restoring Your iPod/iPhone/iPad
  • If you use iCloud for syncing your iPod/iPhone/iPad:
  • WARNING: This process will wipe your iPod/iPhone/iPad completely clean, install a fresh copy of iOS 9 via the internet and then restore your data from your iCloud backup. Make sure you have a backup. It can also take a long time so be prepared and patient!
    1. Go to Settings > General > Reset > Erase All Content And Settings
    2. Once your iPod/iPhone/iPad has reinstalled iOS 9 via the internet you will get the setup new device options
    3. Select/tap "Restore from iCloud Backup"
    4. Select your most recent backup and restore
    5. If you still get problems try this process again but use an older backup from the list (if available)
    6. Once your upgrade has completed successfully check the following:
      • Bluetooth will be turned on again - if you want to turn it off go to Settings > Bluetooth
      • If you have an iTunes Match account it will probably be turned on by default - if you want to change that go to Settings > iTunes & App Store
      • If you used Photo Stream in iCloud you may need to resynchronise it - go to Settings > Photos & Camera and turn "My Photo Stream" OFF and then back ON again
      • Notification preferences for some apps may have changed/been updated - check apps under the Settings > Notifications > Include heading
    7. Now, if you haven't already, why not check out our FAQ
NOTE: Apple has some notes on resolving issues with an over-the-air iOS update.

Article Keywords: iPod iPad iPadair Air iPadmini mini iPadPro Pro iPhone iTunes v9iOS iOS9 iOS 9

This article is © MacStrategy » a trading name of Burning Helix. Apple, the Apple logo, and Mac are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.


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